5G CPE BOX_User Manual
25/26
5 Troubleshooting
When the equipment is abnormal, please refer to this chapter for simple troubleshooting first, which can
save your time and energy. If the problem persists, please contact your service provider for support.
1. Cannot connect to Wi-Fi
Problem Description:
The terminal cannot connect to the device through Wi-Fi.
Processing steps:
1) Check whether the device has been powered on;
2) Check whether the Wi-Fi of the device is enabled;
3) Check whether the Wi-Fi name and password are entered correctly;
4) When the above steps are all checked, you can try to restart the device or restore the device to
factory settings;
5) If the problem persists, please contact your service provider.
2. Failed to access web UI
Problem Description:
The web UI management interface of the device cannot be accessed through the browser.
Processing steps:
1) Check whether the device has been powered on;
2) Check whether the connection between the terminal and the device (Wi-Fi or LAN port) is normal;
3) Check whether the input in the address bar of the browser is correct;
4) When the above steps are all checked, you can try to restart the device or restore the device to
factory settings;
5) If the problem persists, please contact your service provider.
3. Abnormal network connection
Problem Description:
The device is abnormally connected to the network and cannot perform data transmission services.
Processing steps:
1) Confirm whether the device is normally powered;
2) Confirm whether the SIM card is inserted properly;
