7. Q: No response or slow response to Alexa commands
A: Alexa voice recognition is activated when the microphone button is depressed on the
speaker and Amazon’s Alexa app is open and running in the background of your smart phone.
Possible Solutions:
o Make sure you downloaded and installed correct Amazon Alexa App.
o Make sure have the latest app version.
o Make sure you do not have any network issues.
o Make sure to speak to the microphone within 1 meter.
o Uninstall then reinstall the APP, power the speaker Off, then On, and restart setup.
8. Q: Speaker powers off unexpectedly
A: If the speaker is powered on and not connected to a power source, it will shut off
automatically after 10 minutes of idle activity to conserve battery power. To avoid this shutoff,
connect to a power source.
9. Q: Toothbrush is not as powerful
A: Possible Cause:
o A different default mode was selected
o Worn brush head or gunk buildup in handle shaft/charge
Solution:
o Press power button and change brush mode to your desired setting
o Replace brush head and clean handle and charger with damp cloth. Make sure shaft is clear
of any gunk, then charge unit for at least 24 hours.
10. Q: For electric toothbrush which is not used for a period of time, indicator light does not
shine when charging.
A: If the toothbrush is not used for a period of six months or longer, the battery will enter a
dormant state and needs 6-15 minutes after re-charging to wake up, which is a normal behavior.
11. Q: Do you offer replacement heads?
A: Replacement heads are available through the Wavee Subscription program or as a one-time
purchase on our website, www.waveeworks.com.
12. Q: If I have comments/questions about my Wavee W-1, what should I do?
A: For any additional questions or comments you have, please visit our website
at www.waveeworks.com or email our support team at [email protected]
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