Wave Wireless Networking SPEEDLAN 4100, Инструкция по установке и эксплуатации, Страница: 165 / 167

SPEEDLAN 4100 & 4200 Installation and Operation User Guide
Product License Agreement-2
"Spare in the Air" Loaner Unit or Parts Replacement Policies
For an additional 10% of list price, the customer may purchase a "Spare in the Air" policy. This policy gives the customer
the right to a loaner replacement unit shipped within 24 hours of acceptance of the RMA by Wave. All outbound ship-
ments will be made via overnight air courier (during the first year).
"Spare in the Air" Policy Steps for Warranty or Extended Warranty Loaner Service
1. Customer obtains RMA approval
2. Overnight shipment of spare unit or parts to customer within 24 hours of approved RMA. Customer
swaps unit or part(s) with phone assistance, if required.
3. Customer returns part(s) to Wave Wireless. All returns to Wave Wireless MUST have a valid RMA number
written clearly on the outside of the box or the shipment will be refused.
4. After 14 days from the issuance of an RMA, an invoice for the list price of the unit or components will be issued
for any equipment that has not been returned. This will be credited upon the return of the defective
or replacement part or unit to Wave Wireless.
Extended Warranty Pricing Schedule
1st year: 10% of published equipment list price
2nd year: 15% of published equipment list price
3rd year: 15% of published equipment list price
*If all three years are purchased simultaneously, the cost will be 10% per year or 30% of list.
Years 2 & 3 can be purchased during the initial year of coverage if the equipment was under extended warranty during the
first year or if a physical on-site equipment inspection is performed and equipment is evaluated in warrantable condition
by Wave Wireless personnel at prevailing or site service call rates.
Onsite Services
Onsite services for troubleshooting and repair are billed at daily rate, plus expenses, unless otherwise agreed upon. Use of
spectrum analyzers or other test equipment may raise the daily rate.
Rental Unit Loaner
Customer may rent a unit at an agreed upon daily rate, plus shipping expenses, in lieu of purchasing a spare or "Spare in
the Air" policy. Rental days are counted from date shipped until the date the unit is received in return by Wave Wireless.
Refurbishing Fees
Any product returned that requires refurbishing, is damaged due to inadequate or improper packaging protection, or that
has not been returned with original packing materials may be subject to a refurbishing fee.
Bench Test and Repair Time
A unit is returned as defective and through bench testing is determined that the unit is not defective, Wave Wireless, at its
discretion, may charge bench test time at a rate of $85 U.S. per hour for testing and troubleshooting. Out of warranty
repairs will be performed at a rate of $85 U.S. per hour plus parts. All shipping charges will be the responsibility of the
customer.