10
ProbleM
Cause
solution
1. Low/slow production
Excessive air pressure in tank
Relieve pressure at schrader valve on tank (set to 7psi with
the tank empty)
Pump not operating
Wiring connection broken (plug 110 AC wall, plug back in at
wall and/or reconnect the 24 VAC wire harness connectors)
Replace pump if needed
Fouled membrane
Replace membrane
Plugged pre-filters
Replace filters
Crimped tubing
Check tubes to make sure they are not kinked
Angle stop or water line valve not fully opened
Ensure valves are opened by turning valve handle counter-
clockwise until it stops
2. Milky colored water
Air in the system
Air in the system is a normal occurrence with initial start
up of the RO system. This milky look will disappear during
normal use within 1-2 weeks. If condition reoccurs after filter
changes, drain tank 1 to 2 times.
3. Faucet Dripping
Needs adjustment
see page 12
4. Pump short cycles
Ball valve on tank closed
Open the ball valve on the top of the tank
Blue tube blocked between the tank and RO system Faulty
pressure switch
Remove kinked/damaged section and replace if necessary
Call for technical support
5. Bowl leaks at the top after changing the filters
Damaged/Dry O-ring
Lubricate with water soluble lubricant or replace O-ring as
necessary (Do not use Vaseline® or other petroleum based
lubricants)
6. Pump constantly running
Electrical fault Faucet left on
Call for technical support. Close faucet and let tank fill for 2
to 3 hours.
Plugged pre-filters
Replace filters
Troubleshooting
