June 11, 2015, 715004754 Rev. A
Page 113
Refer to the following table to troubleshoot problems with qualitation or quantitation.
Table 7–6:
Incorrect results troubleshooting
Symptom
Possible cause
Corrective action
Decreased peak height
Leak in injector
Troubleshoot injector.
Degraded, contaminated,
or improperly prepared
sample
Use fresh sample.
Column contaminated
Clean or replace column.
Loss of column efficiency
Clean or replace column.
Change in mobile phase
composition
Correct mobile phase pH
or ionic composition.
Incorrect flow rate
Change flow rate.
Dirty flow cell
Electronic noise
Clean the fluid path (see
Increased noise
Use the shortest cable
lengths possible.
Ensure that cables are
shielded.
Dirty flow cell
Clean the fluid path (see
Air bubble in flow path
Replace column with union
and purge flow path at 10
mL/min.
Mobile phase not degassed Degas mobile phase.
Contaminated mobile
phase
Use fresh mobile phase.
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