CUSTOMER SERVICE
Thank you for purchasing one of our products.
Even though our products are subject to stringent
final quality checks, malfunctions or defects
cannot be excluded and may occur. If, contrary to
expectations, the purchased product should not
function properly or should otherwise not be in good
order, please contact our customer service directly.
As a matter of course, our customer service is
available for you also after the warranty period.
Waterman Customer Service
Bahnhofstr. 68, 73240 Wendlingen/Germany
Tel.: +49 (0) 7024/4048666
Fax: +49 (0) 7024/4048667
E-mail: [email protected]
WARRANTY
Please note the following in case you want to assert a warranty claim:
•
We offer a 2-year warranty for our products,
starting from the purchase date of the product.
During this period, we warrant that the products
delivered by us are free from manufacturing and/or
material defects.
•
Our warranty obligation does not extend to
defects, errors or damage that are the result of
improper or violent use by the customer or third
parties who are outside our area of responsibility.
Furthermore, the warranty is excluded in case of
force majeure.
•
In case of transport of the defective product
within the warranty period, we will bear the costs.
Outside the warranty period, the customer has to
bear the costs.
•
In case of a free replacement delivery, this
does not lead to an interruption of the period of
limitation in accordance with §212 BGB (German
Civil Code).
•
Furthermore, we assume no guarantee for
wearing parts, for cases of poor maintenance
and for consequential damages due to the use of
impermissible supplies.
•
The same applies to non-compliance with
operating or maintenance instructions, overuse/
overstraining or other interventions in the
delivered goods, in cases where modifications
are made to the delivered goods, parts
are replaced or consumables are used for
these products that do not meet the original
specifications.
•
Customer claims for damages, e.g. for non-
performance, culpa in contrahendo, violation of
secondary contractual obligations, consequential
damages caused by a defect, unlawful acts and
other legal grounds are excluded. This does
not apply to the liability for lack of a guaranteed
property, intent or gross negligence. In particular,
no damages are paid for water and chemicals that
had to be drained due to a leakage of/in your pool.
•
Mechanical damage is excluded from the
warranty.
PLEASE DO
NOT RETURN TO
THE STORE!
Questions? Problems? Missing parts?
Please contact our customer hotline if
you need any help.
