Q: Why is filtered water in the lower chamber cloudy?
A:
Cloudy water may indicate that filters still contain manufacturing dust and need to be flushed more
thoroughly. If the water filtering through the filters remains cloudy, contact Customer Service at
1-888-352-3558. (U.S.).
Q: Why is the TDS value not reduced after filtration?
A:
Total Dissolved Solids (TDS) are the total amount of mobile charged ions dissolved in a given volume
of water, including minerals, salts, and metals. The gravity-fed water filter system filters out harmful
substances while preserving beneficial minerals. If you are looking for water purifiers to reduce TDS, the
RO water filtration system is the best option.
Q: My filtered water has an unexpected taste. What can I do?
A. Follow the Carbon Filter Installation to ensure the filter is properly installed and filtering the water.
B. Flush the filter for another 1-2 mins.
Warranty
The King Tank gravity-fed water filter system of Tank series comes with a 1-year warranty that covers
defects in materials and workmanship from the original date of purchase. If the product proves to be
defective within 1 year of purchase, call 1-888-352-3558 (U.S.). During the warranty period, we will
replace or repair any part deemed defective if the product has not been tampered, altered, or misused
after delivery and has not been repaired by the manufacturer. The product is not warranted against
misuse, use in abnormal operation temperature conditions, conditions outside of the listed operating
parameters, use in commercial operations, or any other way that is not specified in the owner's
manual. Our obligation does not include transportation costs. We are not responsible for damage in
transit, and any such claims must be made to the carrier by the customer. If you require service or have
any questions about how to use your product, please contact us. We have a professional customer
service team that will handle your issue quickly.
Manufacturer Technical Support
Tel:
1-888-352-3558 (U.S.)
E-mail:
Made in China V044
Qingdao Ecopure Filter Co., Ltd.
This does not apply to any filter cartridge because the life expectancy varies
depending on the quality of the incoming water.
NOTE:
The fluoride removal test is carried out under the standard conditions of a
third-party laboratory, and actual results may vary.
NOTE:
System Certified by IAPMO R&T against NSF/ANSI
Standard 372 (≤0.25 lead).
