Common Issues and Solutions
1. Why is the pump not working?
• Ensure there is sufficient water in the tank.
• Check the APP for water pump failure reminders.
2. Why is the flow rate slow?
• Check the filter lifespan.
• Clean the filter and the external water pump filter tube.
Built-in Battery Notice
1.
The built-in battery is not removable. Please do not attempt to remove it so that the
battery
is not degraded or damaged. In severe cases, this may expose you to thermal safety
hazards, resulting in fires and injuries.
2. If the product is not in use and will not be powered on for a long time, please recharge it at
least once every 3 months.
3. Recharge the battery as soon as possible when there is insufficient power to protect
battery life.
4. It is advisable to avoid usage at low temperatures. Otherwise, battery power will drop.
5. Do not expose the battery to any direct heat source, including direct fire or sunlight.
6. In the case of removal, the removed battery must be scrapped.
7. Do not place the fountain or battery in fire, water, or other liquid. This is to avoid any risk of
explosion.
8. Do not dispose of lithium-ion batteries in household waste. Please follow local
environmental laws and regulations.
9. Do not burn or expose the batteries to a high heat of more than 140 ° F (60 ° C). Please
keep the battery away from the reach of children.
5
User Safety Instructions
1. Do not allow children to play in or around pet drinking fountains. Monitor closely when the
device is used near a child.
2. Do not use the fountain if your pet is out of reach to the water tray or is physically disabled.
3. Do not place any foreign objects in the water tank.
4. Do not remove any of the components except where described in this user manual.
5. Do not use the pet drinking fountain for other purposes.
6. Do not pour other liquids aside from water into the tank.
7. Do not operate the device if it has failed or is damaged. Don't try to fix the device yourself.
For further help and clarifications, please get in touch with our customer service.
8. If the device is not used for a long time, turn it off and unplug it for safety reasons.
9. Power the device off before cleaning and maintenance.
10. Ensure that the power adapter and wire plug are not exposed to water while cleaning.
11. This product is for indoor use only.
12. This product is not designed for use without water and should not be used as such.
13. To avoid tripping, do not place power cables in your walkway at home.
14. The filter must be replaced at least once a month or when the flow rate drops significantly.
For two or more cats, you may need to replace the filter more frequently to prevent quick
clogging.
15. Do not place the components of this fountain in a dishwasher to avoid deformation.
16. Do not expose the UV light directly to human and animal eyes.
17. When using the product, place it on hard horizontal ground and do not overturn it.
Warning
1. Please properly handle all packaging materials. Keep plastic and pet bags away from
children to prevent the possible risk of suffocation.
2. Do not block the outlet while the device is in operation.
3. Do not put the product or its components into water or fire. If this happens unexpectedly, stop
use and get it out immediately.
4. When recharging, do not let pets bite wires to avoid electricity leakage or electric shock.
5. Do not plug in the device if water is in the docking area or the plug. When the plug gets wet
during use, turn off the socket on the wall first.
6. Do not use this device in the bathroom.
6
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation. Any changes or modifications not expressly
approved by the party responsible for compliance could void the user's authority
to operate the equipment.
• This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards involved.
• Children shall not play with the appliance.
•
Cleaning and user maintenance shall not be made by children without supervision.
• Appliances must only be supplied at safety extra low voltage corresponding to
the marking on the appliance.
• The battery must be removed from the appliance before it is scrapped; the
appliance must be disconnected from the supply mains when removing the
battery; the battery is to be disposed of safely.
• This appliance contains batteries that are non-replaceable.
