Cleaning is required when mineral deposits appear on spray nozzles to maintain
proper operating conditions. Clean by rubbing hand over nozzles to remove build-up.
Do NOT clean or rinse any part with harsh chemicals, heavy duty cleaners, or
abrasives; this may damage the parts or finish and void warranty.
CONDITION
Leaking occurs between existing
shower arm and Housing Collar.
REASON
Filter Housing may not be properly
attached to shower arm.
SOLUTION
If leak occurs after initial install,
remove Filter Housing and confirm
that the shower arm threading does
not have any plumber’s tape or
excess mineral buildup. If plumber’s
tape is present, remove and clean
the shower arm with white vinegar to
ensure all residue has been removed
from the threading. If there is no tape,
confirm that any mineral build-up
has been removed using either white
vinegar or a cleaner designed to
remove minerals. Re-attach Filter
Housing to ensure that the issue
has been resolved.
CONDITION
Shower wand does not stay in
position.
REASON
Shower swivel screw has loosened
from usage.
SOLUTION
Using a Phillips head screwdriver,
tighten the screw on the side of the
swivel to desired firmness.
CONDITION
Water is flowing slowly from the
Shower Wand.
REASON
Cartridge has become clogged.
SOLUTION
Change your Cartridge.
Typically, a
decrease in water pressure is due to
the Cartridge needing to be changed.
A Cartridge typically lasts up to 6
months when used for two 10-min.
showers per day. If the system is
used more frequently or there are
water quality issues, your cartridge
may need changed more frequently.
CONDITION
Filter Base is difficult to remove
from Filter Housing.
REASON
Excessive water pressure may have
caused threads to bind.
SOLUTION
Be certain that your hands, Filter
Base and Filter Housing are dry.
Grip Filter Base with one hand while
securing Filter Housing with the other
hand. Unscrew Base to detach.
Pro Tip: Rubber gloves or a rubber
jar opening matt may help if you still
experience difficulty.
Do NOT use
abrasive materials, as this may
damage the housing.
CARE AND CLEANING
TROUBLESHOOTING
5
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