APPENDIX: TROUBLESHOOTING
In general the Wartmann® sous vide device performs adequately. Should however a malfunction occur,
then please first try the troubleshooting recommendations mentioned below.
SYMPTOM
POSSIBLE CAUSE
SOLUTION
The sous vide device does not
switch on. The displays do not
light up.
The power cord is damaged, the
plug is not in the socket or there is
no voltage on the socket.
First check if the power cord is
undamaged and then insert the
plug into a socket which you know
has power.
The power switch at the back is in
the off-position.
Flip the power switch at the back
to the on position.
The water is not circulating.
The sous vide device is standby.
Press ]> to start the water
circulation.
The water filters are blocked.
Check that the water filters at the
bottom are not blocked.
The water pump is broken.
Contact your service centre.
The water circulates much slower
than normal.
The water filters are blocked.
Check that the water filters at the
bottom are not blocked.
The sous vide device requires
descaling.
Descale the sous vide device.
The water is not heating up.
The set temperature is lower than
the water temperature.
Long press ]> and check that the
set temperature is higher than the
actual water temperature.
The thermometer or heater is
broken.
Contact your service centre.
The display shows E01
The water level is below the
minimum level.
Add water until the water level is
above the “MIN” indicator.
The display shows E02
Despite heating, the water
temperature did not increase
during 15 minutes.
Check that the water temperature
is increasing. Eg – with and
thermometer. Then contact your
service centre.
The sous vide device no longer
works (properly).
There is a software malfunction.
Remove the plug from the socket,
wait 10 seconds and reconnect
the sous vide device.
