Warranty
WARMUP 30-YEAR WARRANTY
Models: USDW cables and USDW-M mats sold by Warmup, Inc.
THE WARMUP 30-YEAR WARRANTY DOES NOT EXTEND TO THERMOSTATS, WHICH ARE COVERED BY A ONE-YEAR
GUARANTEE FROM THE DATE OF ORIGINAL PURCHASE.
GOVERNING LAW. Unless otherwise governed by applicable state law, this warranty shall be interpreted and enforced
in accordance with the laws of the State of Connecticut.
This 30-Year Warranty applies:
1.
Only to the original homeowner(s) from the date of purchase
2.
Only if the unit is registered with Warmup within thirty (30) days after purchase. Filling out the card accompanying
this warranty in its entirety will complete registration. In the event of a claim, proof of purchase is required, i.e.:
invoice and receipt. Such invoice and receipt should state the exact model that was purchased; and
3.
Only for the duration of the Lifetime of the floor covering under which it was originally installed if the purchaser
of the cable remains the owner of the residence in which it is installed. If the original purchaser sells such
residence, the warranty will transfer and continue for the duration of the 30 years from date of purchase.
4.
Only if the cable has been grounded and protected by a GROUND FAULT CIRCUIT INTERRUPTOR (GFCI) at all
times.
COVERAGE
1.
The warranty period begins on the date of purchase. Registration is effective only when a letter of confirmation
is sent by Warmup, Inc.
2.
Warmup’s Undertile Cable is guaranteed by WARMUP, INC. (“Warmup”) to be free from defects in materials
and workmanship under normal use and maintenance for thirty (30) years, provided the Product is installed
in accordance with the accompanying Warmup installation manual, any special written design or installation
guidelines by Warmup, Inc. for a particular project, the National Electrical Code (NEC) and all applicable local
building and electrical codes; and
3.
Provided Warmup cables are installed under ceramic tile, marble and natural stone surfaces.
4.
During the period of Warranty, Warmup will arrange for the cable to be repaired or (at its discretion) have parts
replaced free of charge. The costs of repair or replacements are your only remedy under this Warranty. Such
cost does not extend to any cost other than direct cost of repair or replacement by Warmup and does not extend
to costs of relaying, replacing or repairing any floor covering or floor.
5.
If Warmup, Inc. determines the repair of the product is not feasible; we will replace the product with equal or
similar features and functionality at Warmup’s sole discretion. WARMUP’S MAXIMUM LIABILITY IS LIMITED
TO THE ORIGINAL PURCHASE PRICE OF THE CABLE MULTIPLIED BY THE PERCENTAGE OF THE WARRANTY
PERIOD REMAINING.
SAFETYNET GUARANTEE GUIDELINES
1.
Purchase a Warmup Undertile Heating Kit, and follow all recommended installation procedures in the Installation
Manual. Failure to follow the instructions will invalidate the guarantee.
2.
If you make a mistake and cut or damage the new heating before tiling, return the damaged cable to Warmup
within 30 DAYS along with your original dated sales receipt. WARMUP WILL REPLACE ANY PRE-TILED CABLE
(MAXIMUM 1 CABLE) WITH ANOTHER CABLE OF THE SAME MAKE AND MODEL – FREE.
3.
If you cut or damage the new heating during or after tiling, contact Warmup immediately for technical support.
Warmup will mail a repair kit and instructions at no charge to the installation site within 24 hours. Limit of one
free repair kit per customer or installer.
Please note :
(i) Repaired cables carry a 5 year warranty only. Under no circumstances is Warmup responsible for the repair or
replacement of any tiles which may be removed or damaged in order to affect the repair.
(ii) The Safety Net Guarantee does not cover any other type of damage, misuse, or improper installation due to
improper adhesive or subfloor conditions. Limit of one free replacement cable per customer or installer.
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