32
TROUBLESHOOTING
If any abnormality arises during use, please check the following points.
SYMPTOMS
POSSIBLE CAUSES
CORRECTION
Unit does not turn on
when the “START/
STOP” button is
pushed.
Batteries have run down.
Replace them with 4 new “AAA”
alkaline batteries.
Battery polarities have been positioned
incorrectly.
Re-insert the batteries in the correct
positions.
EE measurement
error symbol shown
on display or the blood
pressure value is
displayed excessively
low (or high).
Cuff has been placed incorrectly.
Wrap the cuff properly so that it is
positioned correctly. Measure again.
E1 error symbol
shown on display.
Air circuit abnormality. Cuff tube may not
be plugged into monitor correctly.
Check cuff connection. Measure again.
E2 error symbol
shown on display.
Inflation pressure exceeding 300 mmHg.
Switch the unit off, then measure again.
E3 error symbol
shown on display.
Error determining measurement data.
Measure again.
If the circumference of the upper arm
differs largely from the circumference of
the forearm, an excessive gap may
occur between the arm and the arm cuff.
Ensure cuff is wrapped correctly.
Please consult your health care
professional if you have questions on
how to properly wear the arm cuff.
EP error symbol
shown on display.
System error.
System Error: Turn off monitor and
measure again. If ‘EP’ error still
appears on the display, please call
Consumer Relations representative.
Excessive body
motion detector
symbol shown
on display.
Excessive body movement, especially of
the arm the cuff is worn, occurred during
the measurement. Ex: talking, moving, or
shaking of the arm with the cuff on while
measurement.
Measure again. Keep arm steady during
measurement.
Cuff may not be wrapped correctly, or the
circumference of the upper arm differs
largely from the circumference of the
forearm, an excessive gap may occur
between the arm and the arm cuff.
Ensure arm cuff is wrapped correctly.
See “Using the UltraSoft
®
Arm Cuff” on
page 14 for more information. Please
consult your health care professional if
you have questions on how to properly
wear the arm cuff.
NOTE: If the unit still does not work, contact HoMedics Consumer Relations. Under no circumstance
should you disassemble or attempt to repair the unit. Contact information for HoMedics Consumer
Relations Department can be found on the Warranty page.
