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What to do if?
ENG
7. What to do if?
Problem
Possible causes
Corrective action
Luminaire is not lit.
Plug not plugged in.
X
Plug the plug into a socket or into
the socket provided for this pur-
pose, see chapter 4 “Connec-
Luminaire is defective.
X
Contact our service team.
Luminaire does not
respond to inputs.
Software function is
defective.
X
Unplug the plug for a few seconds.
X
If the luminaire still doesn’t re-
spond, contact our service team.
The connecting cable
is damaged.
Mechanical impact on
the connecting cable.
X
Disconnect a damaged connect-
ing cable immediately from the
power supply and have it replaced
by the manufacturer, by a service
technician authorised by the man-
ufacturer or by a person with com-
parable qualification.
If you want to make use of our service, our service team can be reached at:
Service Hotline: +49 (0) 77 20 / 6 01 - 170
Service E-Mail: [email protected]
Tab. 5: What to do if?
