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What to do if?
ENG
6. What to do if?
Problem
Possible causes
Corrective action
Luminaire is not lit.
Luminaire has not
been connected cor-
rectly.
X
Check the connections, see chap-
ter 3.2 “Connection”, page 21.
LED module is defec-
tive.
X
Contact our service team.
Luminaire does not
respond to inputs.
Software function is
defective.
X
Switch off the fuse for a few
seconds.
X
If the luminaire still doesn't
respond, contact our service
team.
Several luminaires
switch or dim asyn-
chronously.
Luminaires are not
synchronised.
X
Synchronise the luminaires, siehe
If you want to make use of our service, our service team can be reached at:
Service Hotline: +49 (0) 77 20 / 6 01 - 170
Service e-mail: [email protected]
Tab. 2: What to do if?