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TROUBLESHOOTING TABLES
If you encounter problems with Inkling, refer to the following tables. Your problem may be described here
and you can try the solution offered. Be sure to check the Read Me file for the latest information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport.
GENERAL PROBLEMS
The receiver power LED is red
or off.
The receiver battery charge is low. Charge the battery. For best
results, properly connect the receiver to the system USB port on your
computer. See
.
The computer does not have
an available USB port.
Inkling requires that you connect to a primary USB port (located
directly on your computer) or to a powered USB hub. If not available
you will need to add a powered USB hub or USB card.
If you are connecting Inkling to a powered USB hub, be sure the hub is
properly connected to your computer and is active.
The receiver battery does not
charge.
Verify that the USB cable is properly plugged into the receiver, and that
it is plugged directly into a powered USB port on your computer or a
powered USB hub.
Try charging the receiver
, or connecting to a
different powered USB port.
The battery may need replacement. See
.
Receiver status LEDs are off.
An LED does not illuminate
when using the pen.
Be sure the receiver is turned on. Press the receiver power button.
If the LED does not light, the battery may need to be charged.
See
.
After connecting the receiver
or charging case to a USB
port, a message appears
indicating that the USB device
needs more power than is
available.
Make sure the Inkling component is plugged into a primary USB port
on your computer or into a powered USB hub attached to your
computer.
The battery charging process
seems to stop whenever the
computer enters sleep mode.
As required, adjust your system power or energy saver settings so that
the computer does not enter sleep mode while Inkling components are
charging.
The receiver does not record
pen strokes.
Be sure you are using the pen and receiver correctly. See
