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Should one of the provisions of this limited warranty be or become void, the validity of
the other provisions shall not be affected, in full or in part. Should a provision be invalid,
the legally permissible regulation most closely resembling the invalid regulation shall
apply in its place. If you have any questions about this agreement, or would like to
contact WACOM for another reason, please write to us at this address:
WACOM Europe GmbH
Völklinger Straße 1
40219 Düsseldorf
Germany
CINTIQ EXCHANGE POLICY
(EUROPE, AFRICA AND MIDDLE EAST)
Should your Cintiq interactive pen display become defective during the warranty period,
Wacom Europe GmbH offers an exchange program. Please follow the procedure
described below and note the restrictions:
• The Cintiq exchange program is only offered for countries of the European Union
with the exception of Malta, Cyprus, the Canary Islands, and the French Overseas
Territories.
• You must have registered your Cintiq interactive pen display at Wacom Europe
GmbH if you want to take advantage of the exchange program.
• If you believe your Cintiq interactive pen display is defective, please contact our
Technical Support Staff (contact form under www.wacom.eu/contact). Please have
the serial number of the defective unit, an error description and a copy of your
original invoice at hand.
• If our support staff agrees that your Cintiq is defective, you will be asked to give your
address for picking up the defective unit.
• You will receive a refurbished Cintiq display unit in exchange for your defective unit.
• The delivery time for the exchange unit varies between 2 and 5 work days,
depending on the country it is shipped to. Pick-up service of the defective unit may
be separate from the delivery of the exchange unit!
• You will not get back the very same unit that you handed in! Should you prefer to get
back the very same unit, please send in your defective Cintiq directly to our repair
center in Krefeld, Germany, or ask your local dealer or distributor.
• Wacom Europe GmbH reserves the right to invoice for shipping, checking and
refurbishing the sent-in Cintiq unit if a copy of the original invoice or the error
description is missing, or if they do not correspond with the sent-in unit.
• Wacom Europe GmbH reserves the right to invoice for the exchange unit if the
defective unit has not arrived at Wacom Europe GmbH headquarters within 7 days
after delivery of the exchange unit.
In any case you can send in your defective Cintiq to any Wacom office for repair, either
directly or through your dealer or distributor, however the fast exchange program is only
available as described above.
Note: Wacom Europe GmbH reserves the right to change or cancel this service for all or
some regions without further notice.
All rights reserved. No part of this document may be reproduced except for your express personal use.
Wacom reserves the right to revise this publication without obligation to provide notification of such changes.
Wacom does its best to provide current and accurate information in this document. However, Wacom reserves the right to change any specifications and product configurations at its
discretion, without prior notice and without obligation to include such changes in this document.
The above year indicates when this document was prepared. However, the date of release to the users of the "document" is simultaneous with the introduction into the market of the
applicable Wacom product.
©2016 Wacom Co., Ltd. All rights reserved. Wacom, Cintiq and their respective logos are trademarks and/or registered trademarks of Wacom Co., Ltd. All other company names and
product names are trademarks and/or registered trademarks of their respective owners.
