Troubleshooting
SYMPTOM
Remote control illuminates and
appears to be working, but no
features of the base will activate.
Remote control will
not illuminate.
No features on the bed will
operate
Head or foot section will elevate,
but will not return to the
horizontal (flat) position.
Head or foot lift function has
minor interference during
operation.
Massage motors seem
excessively loud during
operation
Zero Gravity function is not
elevating headboard and/or
footboard to correct position.
SOLUTION
• Verify the power cord is plugged into a working grounded electrical outlet. A
grounded, electrical surge protector device is recommended. Test the outlet by
plugging in another appliance that you know works properly.
• Replace the batteries in the remote control.
• Verify the batteries are installed correctly in the remote control.
• Re-Program the remote control.
• Unplug the power cord and wait 45 seconds before plugging the cord back into an
electrical outlet.
• The electrical circuit breaker in your home may have been tripped. Check your
electrical service breaker box and reset if necessary.
• The surge protection device or electrical outlet may be defective. Test the outlet by
plugging in another working appliance.
• The base mechanism may be obstructed. Elevate the base and check for obstruction
and remove the obstruction if necessary.
• The headboard may be too close to the edge of the mattress. Verify that the distance
between the headboard brackets and the mattress is 1.5” (38.1mm) to 2” (50.8mm)
and adjust if required.
• The head section may be too close to the wall. Adjust if necessary.
• Remove the battery cover on the hand remote and replace the batteries if necessary.
• Make sure you are following the duty cycle of the motor (do not operate over 2
minutes over an 18 minute period, or approximately 10% duty cycle).
• The hand remote may be experiencing common radio frequency interference from
other radio transmitting devices.
• Press the lift buttons squarely and accurately.
• If the base is located on a hard surface, place rubber caster cups or carpet pieces under
each leg.
• Elevate the head or foot section a short distance (with the remote control) to realign
the lift/lower mechanisms with the base support.
• If the base is installed over a bed frame, then make sure the massage motors are not
causing the bed frame, or it’s components, to vibrate.
• Verify the headboard attachment hardware is securely fastened, if being used.
• Zero Gravity function can be reprogrammed. To save new position, elevate headboard
and footboard to desired position and press and hold ZG button for 5 seconds until
you hear the “beep”. Typical Zero Gravity position is elevating the headboard
slightly up (around 15 degrees) and your knees up to about heart level. Angles can be
measured with different tools such as protractor, angle meter or any smartphone with
accelerometer.
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