Troubleshooting
W Box Technologies products are designed to function trouble-free.
Most problems that occur are due to simple issues. If you have
trouble, please check the list of simple fixes below.
Six Steps of Regular Troubleshooting Routine.
1.
Power:
Make sure all devices are powered on. (source,
extender, display device)
2.
Indicator:
Make sure LED indicators of extender are normal
according to user manual.
3.
Devices
: Please make sure picture can be shown normally
when connecting source to display devices directly.
4.
Cable
: Plug in and out HDMI/CatX cable or try another HDMI/
CatX cable.
•
Cat 5e/6/6a/7 cable is recommended, do not use Cat 5
cable.
•
Please make sure CatX cable is less than 230ft for 1080p,
130ft for 4K resolution.
•
Please make sure the two connectors of one CatX cable
are same standard (EIA/TIA 568B).
5.
Compatibility:
•
Please test the source and display devices to determine
whether there is compatibility issues.
•
HDMI extender supports 3G speed (4K@60Hz 4:2:0 8bit)
maximum, when both HDMI source and display devices
support 6G speed (4K@60Hz 4:4:4 8bit), display device
will not output signal. (Even though all the LEDs of
extender are normal.) Please set HDMI source resolution
to 4K@60Hz 4:2:0 8bit or ask help from Source Device
Supplier.
•
For Vizio TV, when every device is well connected and all
the LEDs are normal. but Vizio TV can not display well,
please ask help from Vizio TV and update the TV setting.
Typical questions
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