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Support Services

For product support and information please contact Vuzix at:

Corporate website:

www.vuzix.com

Email Customer Support:

[email protected]

Customer Helpline:

(800) 436-7838

Customer service hours:

9 AM to 6 PM EST, weekdays

When contacting support services please provide the following information:

•

Serial number, complete model name, and model number of your video
eyewear. (

i.e.: Wrap 920 VR

)

•

Make and model number of the audio video device being used.

•

The name of any video content related to your support needs.

•

Detailed explanation of the symptoms you are experiencing your questions.

Vuzix Developer Program

Vuzix provides a Developer Support Program that offers support services to software
developers, including access to an SDK for tracker and stereoscopic video support.
This SDK is available for royalty free use and can be downloaded free of charge from
the Vuzix website.

For additional information of the Vuzix Developer Support Program, go to:

www.vuzix.com/support/developer

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Содержание Wrap 920 VR

Страница 1: ...Wrap 920 VR Bundle User Guide ...

Страница 2: ...arphones 9 Wrap Tracker 6TC 10 Nose Bridge 10 Focus Adjustment 11 AA Control Box Media Player Connection 12 Computer Connection 15 VR Manager Setup 15 Compatibility 15 System Preparation 15 VR Manager Installation 16 Wrap Eyewear to PC Hardware Connection 17 Display Configuration 19 Tracker Calibration 20 2 A V Controls 24 Control Box 25 ...

Страница 3: ...edom 33 4 Vuzix VR Manager 34 VR Manager 3 0 35 Calibrator 36 Drift 39 Monitor 39 Extension Notes 40 Enabling Extensions 41 Detecting Installed Applications 42 Enabling Extension 42 Misc Tools 43 5 Service Support 46 Cleaning 47 Troubleshooting 47 Support Services 49 Vuzix Developer Program 49 FCC Compliance 50 Waste Electrical Electronic Equipment WEEE 50 ...

Страница 4: ...luded Wrap Tracker 6TC adds the all important VR capability of enabling you to see where you look Turn or tilt your head and you see the virtual world in that direction just like in the real world Two Products in One The Wrap 920 VR Bundle is two products in one Connect the AA Control Box and you have a versatile media player for watching video content from media players or virtually any composite...

Страница 5: ...g any one of multiple stereoscopic 3D video formats Removable earphones round out this product for the ultimate portable big screen experience Wrap VGA Adapter A standard Wrap 920 includes a universal composite audio video cable set plus a custom composite cable for Apple iPod touch and iPhones Personal computers use a different video format The Wrap VGA Adapter not only provides the appropriate V...

Страница 6: ...ation drivers for 3D stereoscopic video and VR support for a wide variety of games simulators and other applications A copy of VR Manager is included in the Wrap 920 VR Bundle software package available for download from the Digital Distribution page of the Vuzix website WWW VUZIX COM DD Software Download The software for this product is available for download from the Vuzix website at www vuzix c...

Страница 7: ...ing more in depth information from the User Guide if needed Tips Notations Tips and important notations are formatted in a special way for easy recognition We suggest that even when skimming a section that you stop and check out these notes Note Tips and special notations are presented in this format Instruction Steps Step by step instructions are presented in bold font preceded by bullet points I...

Страница 8: ...Section 1 Installation Setup ...

Страница 9: ...rce by simply changing the Control Box and its cable For connecting to a personal computer connect the Wrap VGA Adapter between eyewear and computer For all types of media players use the AA Control Box and the appropriate cable Hardware Assembly Wrap Noise Isolating Earphones In addition to providing great sound quality the noise isolating Wrap earphones are removable to enable the use of alterna...

Страница 10: ...lications To install the Tracker Plug your Wrap Tracker 6TC into the small oblong port located between the right temple hinge and the right earphone port on the back of the display module Note Although the Tracker connector looks much like a UBS micro B port it is not Do not attempt to connect a USB micro B connector into this port and do not attach the Wrap Tracker 6TC to a USB micro B cable or d...

Страница 11: ...or at sharp angles as this may cause a weakening and eventual breakage of the nose pad arms Should you break one of these arms contact Vuzix www vuzix com to order a replacement Focus Adjustment Your Wrap video eyewear can be worn over many styles of prescription glasses or you can adjust the focus of each eye s display independently from 2 to 5 diopters To adjust the focus Lift the Focus Adjuster...

Страница 12: ...your Wrap 920 eyewear to work with almost any media device including DVD players iPod touch and iPhones and virtually any other device equipped with composite video out A universal a composite cable set sometimes referred to as RCA cables is provided with your eyewear as is a custom composite cable for Apple iPod touch iPhone and iPad Additional cables and accessories are available from the Vuzix ...

Страница 13: ...ox provides two cable connectors The rectangular port is for the cable coming from the Wrap video eyewear and the round port is for the cable going to your media player Plug the eyewear s Multi connect Cable from your eyewear into the matching connector on the Battery Control Box The black side of the connector tip and the Vuzix imprint face up toward the buttons on the Control Box Connect a Vuzix...

Страница 14: ...tional cable models are available from the Vuzix website www vuzix com Connect the composite cable to your media player Note The eyewear will automatically turn off if no video signal is received for approximately 30 seconds Turn on your media player before your eyewear to prevent this Tip Some devices are fussy about the order in which things are turned on and attached If you connect to a working...

Страница 15: ...R Manager software are compatible with 32 and 64 bit versions of Windows 7 Vista and XP using virtually any make or model of graphics card in a desktop laptop or netbook computer Note The Wrap 920 VR may display 2D video and play audio on computer systems configured with Mac and other operating systems These operating environments are not officially supported for this product and neither technical...

Страница 16: ...its download button When the download is complete double click the file to decompress it Note The digital distribution files are compressed in a zip file A zip compatible compression program comes with Windows so the file will automatically decompress when double clicked Your decompressed files will be in a folder titled Wrap 920 VR This folder contains the complete software set for your Vuzix eye...

Страница 17: ...p eyewear cable to rectangular port on the Wrap VGA Adapter Control Box Connect the VGA cable from the Control Box to a video port on your PC Connect the USB cable from the Control Box to a USB 2 0 port on your PC Since there are many potential variations from one computer s configuration to another here are a few notes that may or may not apply to your computer system The VGA Adapter is equipped ...

Страница 18: ...ired data transfer speed and power If you are connecting through a USB hub ensure that the hub is 2 0 compliant and that it is serviced by an external power supply At this point you may choose to dawn your eyewear and check out the view but don t be surprised if see only a blue screen that is normal as the display settings are likely not configured correctly yet ...

Страница 19: ...also be used As Windows 7 is currently shipping with most Windows based computers the following are the steps specific to that family of operating system software Right click on an open area of your desktop and select Screen resolution From the Multiple displays drop list select Duplicate these displays Choose 1024x768 from the Resolution drop list Click on Advanced Settings Select the Monitor tab...

Страница 20: ...d in Calibrator chapter of the VR Manager section of this guide Magnetometers also require calibration These sensors utilize the earth s magnetic field and are sensitive to certain metallic masses and electronic devices Common electronic devices with magnetic fields that may be near your computer include monitors and speakers including the tiny earphones provided with your eyewear Calibration adju...

Страница 21: ...h its Calibration screen Tip For the most accurate calibration try to stabilize earphone movement and position your eyewear as close as possible to the position it will be in when used This will minimize fluctuations in the eyewear s relative position to nearby magnetic influences Press the Begin Calibration button Holding your eyewear as near as possible to where they would be when worn upright a...

Страница 22: ...en no new data is received indicating its full range of movement has been captured Note The indicator bars will not fill completely this is normal When the indicator bars stop moving press the Lock Calibration button Put on your eyewear or place them in the position in which they will be used upright at eyelevel and facing your computer and then press the Set Zero button Pitch Roll Yaw ...

Страница 23: ...will see the indicators and values in the Yaw Pitch and Roll indicators reflect movement relative to that centered position Your Wrap video eyewear is now setup and ready for use Some types of video and certain operating situations may require audio or video adjustment to achieve optimum performance ...

Страница 24: ...Section 2 A V Controls ...

Страница 25: ...ttery powered model for media players and the VGA Control Box for connecting to a personal computer Both models look similar and provide the same set of control buttons Control Buttons Menu Select Buttons Adjustment Buttons Power Off Toggle View Button Power On Menu Button ...

Страница 26: ...and 3D mode Press and hold to toggle between Straight and Cross eye 3D Views Power On Menu Button Press to turn power on AA Control Box only Press to display the OSD Press hold to turn power off Media Player Control Box only Note When using a Wrap VGA Adapter unplug the eyewear s USB connector if you wish to turn the eyewear display off When the OSD IS displayed Menu Select Buttons Press to change...

Страница 27: ...asy one step setting for common viewing conditions U When this User setting is selected the user selected display options are saved and recalled when this option is selected again D Default resets the eyewear display to its default configuration 1 A preset for viewing light content 2 A preset for viewing medium content 3 A preset for viewing dark content PC The PC preset is configured for viewing ...

Страница 28: ... your eyewear is connected to different PCs and require adjustment just like occurs when you connect a different desktop monitor This is relevant to computer connections only so these controls are not available when using the AA Control Box Format Selection Your Vuzix video eyewear eyewear supports standard 2D video and multiple formats of stereoscopic 3D content 2D This option is used for display...

Страница 29: ...ew may change from one video to the next but a quick double press of the Power Off Toggle View Button makes adjustment fast and easy without requiring the OSD Auto 3D Vuzix has developed a watermark technology that when placed in a 3D video enables Vuzix eyewear to identify and automatically reconfigure the eyewear for the content s 3D format and view options By default this OSD option is turned o...

Страница 30: ... isolators are pre installed on the earphones but these can be slipped off and replaced with larger or smaller isolators for the best possible fit Wrap earphone volume adjustment is made using the Adjustment Buttons on the Control Box when the OSD is not displayed Tip If you are using an alternate speaker system you must use the volume controls provided with that audio system PC Audio When you con...

Страница 31: ...Section 3 Wrap Tracker 6TC ...

Страница 32: ...USB connector to the right side of the display module Note Although the tracker connector looks similar to a micro USB connector it is not Do not attempt to connect a USB device or cable into this port The Tracker requires calibration before being used and periodically thereafter If you connect your Tracker to a different computer you should reset or zero the gyro see Misc Tools of VR Manager If y...

Страница 33: ... up down left right and forward back require direct or native support written directly into applications Note A royalty free Software Developer Kit SDK is available to assist software developers in enabling native support for the Wrap Tracker 6TC in their applications It provides sample code and technical information that enables programmers to read raw tracker sensor data See the Support section ...

Страница 34: ...Section 4 Vuzix VR Manager ...

Страница 35: ...d to a Windows based personal computer It provides a calibration system for a Wrap Tracker support for Vuzix Extensions and diagnostic tools The VR Manager s interface is divided into three sections Calibrator Monitor and Misc Tools each accessed through tabs along the top of its window Calibrator Enables calibration of the Wrap Tracker ...

Страница 36: ...es they must be calibrated initial and whenever the operating environment changes The Tracker also contains gyroscopic sensors that require zeroing before they re used and whenever the Tracker is connected to a different computer system To calibrate the tracker on your Wrap eyewear Start the calibration process by connecting your Wrap eyewear to your computer with the display configuration correct...

Страница 37: ...tion your eyewear as close as possible to the position it will be in when used This will minimize fluctuations in the eyewear s relative position to nearby magnetic influences Press the Begin Calibration button Holding your eyewear as near as possible to where they would be when worn upright and facing your desktop computer monitor rotate them as follows o Rotate your eyewear fully through each of...

Страница 38: ...en no new data is received indicating its full range of movement has been captured Note The indicator bars will not fill completely this is normal When the indicator bars stop moving press the Lock Calibration button Put on your eyewear or place them in the position in which they will be used upright at eyelevel and facing your computer and then press the Set Zero button Pitch Roll Yaw ...

Страница 39: ...s in use Occasionally before starting a session you can use the Set Zero button to re center the Tracker for optimum calibration You do not have to go through the entire calibration process to use the Set Zero function Vuzix Extensions Monitor Stereoscopic 3D video and head tracking require support specific to each application This may be incorporated directly into the application native support o...

Страница 40: ...t listed in the Monitor as they do not require VR Manager Extension support Only titles requiring Extensions are included in the Monitor listing Extension Notes Extension Notes describe the capabilities configuration instruction and manual installation information for each Extension ...

Страница 41: ...ger but they are not automatically enabled In order for an Extension to be used the VR Manager must detect the appropriate file directory and the Extension must be enabled Only after being enabled will an Extension s tracking and or stereoscopic 3D video support be available for use Color coded indicators show the current status of each Extension A grey marker indicates an Extension that has not y...

Страница 42: ... after VR Manager you must manually initiate a title search for an Extension to be associated with the newly installed programs To detect newly installed programs Press the Refresh Installed Titles Tip VR Manager may be unable to find applications that have been installed in a directory other than the one suggested by the install program You can manually locate an application s file directory by r...

Страница 43: ...on to enable all the detected yellow Extension in a single action Once enabled the Extension s indicator is green Misc Tools This section of the VR Manager provides assistance in identifying and correcting technical problems with your Vuzix eyewear and Extensions It provides Vuzix Customer Service with the information required to quickly identify the cause and solution to your problem ...

Страница 44: ...ager Clicking on this button provides information on the current versions of supporting software and hardware firmware Status Status displays technical information regarding your Vuzix hardware drivers and other information that might assist Customer Service in identifying the cause of a problem you are encountering Zero Gyros The first time VR Manager is run it will sense the Tracker and advise t...

Страница 45: ...To manual initiate a Zero Gyro process Place your eyewear flat on a desktop and do not move it during the Zero Gyro process Press the Zero Gyros button Follow the on screen instructions ...

Страница 46: ...Section 5 Service Support ...

Страница 47: ...s and the most common solutions for each In most cases these solutions should remedy the problem or identify the source of the problem and aid our technical support staff in assisting you further Video Display There is not video image displayed or only a blue screen Blue screens typically indicate incorrect display settings or the computer failing to correctly identify the Wrap eyewear as an exter...

Страница 48: ... and if that Extension is enabled Each Extension is accompanied by Extension Notes to describe any special procedures required to enable or configure that application Head Tracking The tracking function does not re center correctly or drifts 1 The Wrap Tracker does require re calibration from time to time Open the VR Manager software and follow the calibration instructions provide earlier in this ...

Страница 49: ...p 920 VR Make and model number of the audio video device being used The name of any video content related to your support needs Detailed explanation of the symptoms you are experiencing your questions Vuzix Developer Program Vuzix provides a Developer Support Program that offers support services to software developers including access to an SDK for tracker and stereoscopic video support This SDK i...

Страница 50: ... 1 Increase the separation between the equipment and receiver or 2 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Waste Electrical Electronic Equipment WEEE 1 The equipment that you bought has required the extraction and use of natural resources for its production It may contain hazardous substances that could impact health and the environm...

Страница 51: ...nd iPad are trademarks of Apple Inc registered in the U S and other countries Vuzix the Vuzix logo View the Future and Wrap are trademarks of Vuzix Corporation registered in the U S and other countries 2011 Vuzix Corporation All rights reserved Designed by Vuzix in New York Made in USA 329PB0021 A ...

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