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Support Services

Vuzix Technical Support and Customer Service is provided exclusively by the
distribution region from which the product originated. Below is a list of our
distribution regions and areas they service.

Japan

:

Japan only

United Kingdom

:

United Kingdom, Europe, Russia, Middle East, Africa

United States

:

United States, Canada, Central & South America, Asia (other
than Japan), Australia, and New Zealand

Note:

Technical support and product warranty cannot be provided for product not purchased or
originating from that region. As an example, product purchased from a US online retailer cannot
receive support or warranty service from the United Kingdom. Support service for that product
can be provided only by the U.S. support center.

Product originating from the United Kingdom, please contact:

Corporate Website:

www.vuzix.com/uksite

Email Customer Support:

[email protected]

Customer Helpline:

0044 844 477 2977

Customer Service Hours:

9 AM to 6 PM GMT Monday to Saturday

Product originating from the United States, please contact:

Corporate Website:

www.vuzix.com

Email Customer Support:

[email protected]

Customer Helpline:

(800) 436-7838

Customer Service Hours:

9 AM to 6 PM EST, weekdays

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Содержание Wrap 1200AR

Страница 1: ...Wrap 1200AR Digital See through AR Eyewear User Guide ...

Страница 2: ...s Manual 10 Wrap 1200AR Setup Install 11 Peripheral Connections 12 Wrap Tracker 12 Wrap Noise Isolating Earphones 12 Computer Connection 14 PC Hardware Connection 14 System Preparation Configuration 16 Software Installation 16 Display Configuration 18 Windows 7 Display Setup 19 Tracker Calibration 19 Wrap 1200AR Reference 23 VGA Controller 24 ...

Страница 3: ...28 IPD Adjustment 29 Focus Adjustment 29 Wrap Stereo Camera 30 Wrap Tracker 31 Nose Bridge 32 Tether Strap 33 Cable Management 33 VR Manager 4 33 maxReality 34 Cleaning 34 Service Support 35 Vuzix Developer Program 36 Troubleshooting 37 Support Services 39 FCC Compliance 42 Waste Electrical Electronic Equipment WEEE 43 ...

Страница 4: ...s of understanding and expectation It provides an overview of what AR is how AR content is created and the roll of the Wrap 1200AR in delivering compelling AR experiences The Introduction also explains how this Users Guide is setup and formatted to make its use easy and minimal ...

Страница 5: ...at view with computer generated content To better understand what this means and what the Wrap 1200AR does let s first review some of the basics about AR Augmented Reality AR is a view of the real world augmented by computer generated content The above image is of a real desktop showing a keyboard desk surface and a number of animation type characters ...

Страница 6: ...realistic AR content from a first person perspective The above AR content was created using maxReality and Autodesk 3ds Max and recorded from the viewers visual perspective as seen through the Wrap 1200AR When viewed directly through a Wrap 1200AR both the real world and AR content are displayed in stereoscopic 3D Tip A copy of the above VuzAR content is included in the Wrap 1200AR Software Docume...

Страница 7: ...in 640 x 480 resolution and are recognized by your computer as two independent USB webcams No special or proprietary APIs are required to access and process what they capture Wrap VGA Controller The Wrap 1200AR interfaces with a Windows based computer through the VGA Controller It is possible to connect to some non Windows based computers and other devices using optional accessories however only a...

Страница 8: ...ition to the 3ds Max capabilities maxReality enables support for ambient and 3D audio animation and other special effects such as blue screening The VWD files can be played back and viewed in 2D or 3D stereoscopic video using a freely distributed maxReality Viewer application Note Autodesk 3ds Max 32 bit version full or trial version is required to use maxReality maxReality Viewer The maxReality V...

Страница 9: ...GA Adapter Tether Strap Cable Clips Semi ridged Carry Case Cloth Carry Pouch maxReality AR Authoring Software maxReality Marker Paddle Set Wrap 1200AR Quick Start Guide Safety Warranty Booklet Digital Download Contents Wrap 1200AR User Guide Wrap 1200AR Quick Start Guide VR Manager 4 User Guide maxReality User Guide maxReality Quick Start Guide maxReality Marker Library maxReality Viewer Key Comma...

Страница 10: ... suggest that even when skimming through a section stop and check out these notes Note Tips and special notations are presented in this format Instruction Steps Step by step instructions are preceded as bullet points and shown in a slightly bolder typeface If you are skimming over install and setup procedures these are the key points to watch for Do as directed by this instruction to avoid potenti...

Страница 11: ...nd easy The Wrap 1200AR is designed for use with a Windows based personal computer as its host device the source for the audio and video delivered through the eyewear Installation instructions are divided into three sub sections Peripheral Connections Computer Connection and System Preparation Configuration ...

Страница 12: ...ctor looks much like a mini B USB port it is not Do not attempt to connect a mini B USB connector into this port and do not attach the Wrap Tracker to a mini B cable or device Wrap Noise Isolating Earphones In addition to providing great sound quality the earphones provided with your Wrap AR eyewear are noise isolating and removable The earphones come with three pairs noise isolators to allow you ...

Страница 13: ...her side of the display module Your Wrap eyewear can be used with or without the earphones To use the eyewear without the earphones Unplug the earphones from your Wrap AR eyewear and control volume using the volume control provided by your media source ...

Страница 14: ...connecting to other operating systems some features and components may not function as intended Alternate operating systems are not supported at this time and are not eligible for technical support PC Hardware Connection The Wrap 1200AR eyewear has two cables one connected to the eyewear s display module and the other to the camera assembly Connect the cable from the display module into the VGA Co...

Страница 15: ...dd VGA and USB 2 0 cable extensions Use only the highest quality cables to avoid performance issues The USB cable for the Wrap eyewear cameras provides data transfer and power for the camera The USB cable from the VGA Controller provides data transfer and power for the tracker and eyewear displays Note Some installations may require a powered USB 2 0 hub Use only a powered USB hub that connects to...

Страница 16: ...s installation has been completed If you plan to use the maxReality software you ll need to install Autodesk 3ds Max 32 bit We suggest installing 3ds Max prior to installing maxReality The maxReality and 3ds Max installations can be done at any time at your convenience Tip If you wish to try maxReality but don t have 3ds Max you can download and use a trial version from the Autodesk website Note Y...

Страница 17: ...to this User Guide Read the Readme txt document now if you have not already done so Software Installer The Wrap software installer setup exe combines several installation programs into a single package When run it will install each of the following programs Vuzix VR Manager A Vuzix program that provides tracker calibration virtual reality 3D video and tracking support for a large number of applica...

Страница 18: ...tion will install maxReality will install as a trial version usable for 15 days or 100 launches If you purchased a maxReality License you will be presented with a license activation screen when Autodesk 3ds Max load the maxReality plugin Follow the activation instructions to remove the trial version limitations Display Configuration Your Windows display system must be configured correctly to work ...

Страница 19: ...ay or camera function Your Wrap Tracker uses multiple sensors for calculating movement and positioning including magnetometers Magnetometers are influenced by magnetic fields and certain electronic devices and therefore require an initial calibration and re calibration whenever its operating environment changes The Tracker also contains gyroscopic sensors that require zeroing before calibration No...

Страница 20: ...o zeroing process is being performed Follow the on screen instructions Upon completion of the gyro zeroing process the VR Manager program will complete loading and present you with its Calibration screen Press the Begin Calibration button Holding your eyewear position them similar to where they would be when worn upright and facing your desktop computer monitor The following process will calibrate...

Страница 21: ...e eyewear through it full range of movement until the indicator bars stop moving The bars will not fill completely this is normal When the indicator bars stop moving press the Lock Calibration button Position the eyewear in the position where it will be used upright facing your computer and at eyelevel and then press the Set Zero button Pitch Roll Yaw ...

Страница 22: ...stablishes the Tracker s home or centered position As you move your head you will see the indicators and values in the Yaw Pitch and Roll indicators change to reflect movement and relative position to the Set Zero position ...

Страница 23: ...p 1200AR Reference The Reference section of this Users Guide provides a collection of information on various aspects of the Wrap 1200AR and its software provided to assist you in getting the best it is able to offer ...

Страница 24: ...ct Buttons Adjustment Buttons Power Off Toggle View Button Power On Menu Button The VGA Controller buttons have two modes of operation dependent upon if the OSD On Screen Display is currently displayed or not OSD not displayed Menu Select Buttons Opens or displays the OSD Adjustment Buttons Adjusts Wrap earphone volume Power Off Toggle View Double press to toggle between the previous 2D and 3D mod...

Страница 25: ... a VGA Controller unplug the eyewear s USB connector if you wish to turn the eyewear display off OSD displayed Menu Select Buttons Press to change OSD selection Adjustment Buttons Press to adjust the current OSD selection Power Off Toggle Button Press to turn OSD display off Power On Menu Button Press to cycle through OSD selections Display Controls Options U D 1 2 3 PC H 3D 2D SxS R G R B B A 3D ...

Страница 26: ...when this option is selected again D Default resets the eyewear display to its default configuration 1 A preset for viewing light content 2 A preset for viewing medium content 3 A preset for viewing dark content PC The PC preset is configured for viewing computer based content using a Wrap VGA Adapter Brightness Adjustment Contrast Adjustment Hue Adjustment Horizontal Alignment The screen position...

Страница 27: ... Side content one of the most common 3D formats R G Three formats of anaglyph 3D video are supported This option is for content designed to use red and green filters R B Anaglyph 3D format support for red and blue filters B A Anaglyph 3D format support for blue and amber filters 3D View 3D images and video can be composed in parallel or cross eye views In parallel view the left camera image is sho...

Страница 28: ...ng earphones and three sizes of noise isolator inserts Medium sized noise isolators are pre installed on the earphones These slip off and larger or smaller isolators can be used to achieve a comfortable fit Volume adjustment is for the Wrap Noise Isolating Earphones is available only when the OSD is not displayed by pressing the left and right arrow buttons If you are using an alternate speaker sy...

Страница 29: ... eye separation IPD interpupillary distance Adjustment paddles along the front lower surface of the displays can be slid left or right for each eye to achieve the correct alignment Focus Adjustment The Wrap 1200AR eyewear can be worn over many styles of prescription glasses or you can adjust the focus of each eye s display independently Adjustment paddles above each display can be slid left or rig...

Страница 30: ...ut data transfer All required image processing functions including exposure control gamma white balance color saturation hue control and more are programmable through the SCCB interface Technical Specifications Active Array Size 640 x 480 Temp Range stable image 0 C to 70 C Output Formats 8 bit YUV YCbCr 4 2 2 RGB565 555 444 GRB 4 2 2 Raw RGB Data Max Image Transfer Rate 30 fps for VGA Sensitivity...

Страница 31: ...gh the Wrap Tracker uses a connector that is similar in appearance to a mini B USB connector it is not a USB product It must not be connected directly to a USB connection nor should a USB cable be plugged into the Tracker s port on the eyewear The Wrap Tracker requires calibration before being used and periodically after that if tracking performance appears to be diminished Calibration is performe...

Страница 32: ...djustment and the malleable wire arms like those on prescription eyeglasses bend to fits varied nose bridge depth and shapes For comfort and the best quality display your video eyewear should sit on the bridge of your nose with the display panels directly in your line of sight Note The nose pad assembly is designed for a single user and its wire arms should not be bent repeatedly or at sharp angle...

Страница 33: ... Note Do not lift or suspend the eyewear by its cables Although damage may not be visible the fine wires inside the cable may be damaged rendering your video eyewear inoperable VR Manager 4 VR Manager is an application that provides a number of support services for Vuzix video eyewear Enables calibration of the Wrap Tracker Provides and manages VR Extensions that add 3D video and or head tracking ...

Страница 34: ...es you to convert 3ds Max objects and scenes into 3D AR content with as little as a single mouse click A separate maxReality User Guide is provided in the Wrap 1200AR Software and Documentation download Cleaning Your Wrap eyewear is virtually maintenance free requiring only occasional cleaning with a soft microfiber cloth Do not spray cleaners onto the eyewear or any of its components or immerse t...

Страница 35: ...ime you may have a question or you might encounter a challenge that requires assistance This Service Support section is able to answer many of the commonly asked questions or direct you to someone able to assist with the less common questions ...

Страница 36: ...upported by Vuzix Wrap and STAR series video eyewear It is available for download from the Vuzix website This VR AR SDK is available as a free download from the Vuzix website and can be used royalty free in non competing applications including commercial software It includes demonstrations of side by side stereoscopic video Wrap Tracker support AR camera support and Product ID For additional infor...

Страница 37: ...ormation system that identifies your eyewear to the computer 2 If that did not correct the problem check each of the following display settings They must all be must be set as follows Display resolution of 640x480 800x600 1024x768 and 1280x720 Refresh rate of 60 Hz Multiple monitor display set for Duplicate Mirrored or Clone mode Wrap video eyewear set as Primary display Video is displayed in 2D o...

Страница 38: ...width requirement lower the frame rate being used Head Tracking The tracking function does not re center correctly or drifts 1 The Wrap Tracker requires re calibration from time to time Open the VR Manager software and follow the calibration instructions provide earlier in this User Guide 2 Magnetic interference will play havoc with a head tracker If you are near any substantial metal objects or m...

Страница 39: ... or originating from that region As an example product purchased from a US online retailer cannot receive support or warranty service from the United Kingdom Support service for that product can be provided only by the U S support center Product originating from the United Kingdom please contact Corporate Website www vuzix com uksite Email Customer Support vuzix tmti com Customer Helpline 0044 844...

Страница 40: ... any video content related to your support needs Detailed explanation of the symptoms you are experiencing your questions Note Vuzix manufactures several models of eyewear often with similar number sequences As an example a 1200 could refer to no less than 6 different models and even something like a 1200AR could refer to at least 4 very different models Please provide the complete model name such...

Страница 41: ...行うことをお約束するものとなります修理の際には本書を同封して送付下さい本書は再発行致しませんので大切に保管して下さい Eメールサポート japan vuzix com の項目は必ずご記入下さい〇ရྡ 䈜䝅䝸䜰䝹㻺㻻䈜䛤 ධᖺ 䈜 ᗑ㻌 ᗑྡ㻛ఫᡤ㻛㟁ヰ䈜䝣䝸䜺䝘䈜䛚ᐈᵝྡ 䈜䝣䝸䜺䝘䈜 ἲேྡ㻛㒊 ྡ㻌䠄ἲே䛾ሙྜ䠅㻌䛤ఫᡤ 䈜㻌䛈㟁ヰ䈜 FAX 㻱䝯䞊䝹㻌保証期間ご購入年月日から１年 ...

Страница 42: ...e with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the follow...

Страница 43: ...d to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way 3 The crossed out wheeled bin symbol invites you to use those systems 4 If you need more information on the collection reuse and recycling systems please contact your local or regional waste...

Страница 44: ...e exactly as illustrated Vuzix the Vuzix logo View the Future and Wrap are trademarks of Vuzix Corporation registered in the U S and other countries 2013 Vuzix Corporation All rights reserved Designed by Vuzix in New York Made in USA RH20130128 rel1 ...

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