Vuly Quest L, Руководство пользователя

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5.0. Product registration
To access the Half-Price Parts for Life programme or to
lodge a Warranty Claim, customers must ensure that their
Vuly product is registered with Vuly.
Customers who purchase directly from Vuly (through
VulyPlay.com, at the Vuly Showroom or over the phone)
automatically have their product registered.
Customers who purchase through an Authorised Reseller
must register their product by visiting VulyPlay.com/
Support and completing the form with a proof of purchase.
6.0. Half-price replacement parts
Vuly offers half-price replacement parts to all customers for
the lifetime of their purchase through the Half-Price Parts for
Life programme.
This programme is subject to change at any time, and it
is only available to customers who have purchased either
through an Authorised Reseller or directly through Vuly.
Half-Price Parts for Life is only available to customers who
wish to replace parts that are core components of their
system.
For the monkey bars, these parts include the following
elements of the frame:
• Tubes
• Joiners
• Rails
• Bars
The programme does not extend to individual Ropes, Rings,
Swings, Shade Covers or accessories.
7.0. Warranty
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials (“warranty”).
7.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case, that
particular item will be covered by its own warranty period.
It does not affect – nor will it increase – warranty periods
for other purchased items.
Warranty periods always commence from the date of item
delivery.
This warranty is for use under normal conditions, and it
applies for:
MONKEY BARS
84 months [7 years] to the frame components.
Accessories
24 months [2 years] to the Shade Cover.
12 months [1 year] to purchased accessories or attachments
not received during a promotional period.
3 months to any items received at no cost as part of a
promotion – e.g. ‘Free Shade Cover’.
The customer may extend the standard 12-month [1 year]
warranty to 36 months [3 years], if they purchase an
extended warranty within 7 days of their delivery date.
7.1.1. Second-hand purchases
Vuly warranties apply only for the original purchaser, to a product
purchased from Vuly Play or an Authorised Reseller. On-selling a
Vuly product voids and all warranties.
7.2. Inclusions
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of a
departure from its design specifications during production, this
constitutes a manufacturing fault or defect.
This may occur if – for example – improper welding produces an
unstable Frame.
7.3. Exclusions
7.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of the
product. This may include, but is not limited to:
• Rusting or scratching of steel components,
• UV deterioration of textile components.
As outdoor products that are actively used, monkey bars and their
accessories will experience wear and tear over time.
7.3.2. Damage through weather conditions
Damage to the product that results from weather events – such as
rain or wind – are not covered under the warranty. Vuly suggests
that you contact your home and contents insurer if your product is
damaged by such events.
7.3.3. Damage through improper installation
This warranty does not extend to any failure of the product
caused by installation not in accordance with the Vuly Manual.
Customers must assemble their Vuly product by following carefully
the Installation section of their Vuly Manual.
Furthermore, the warranty does not cover installation provided by
a third-party assembly service. It is the customer’s responsibility
to check all boxes and confirm that all components are included
in the correct condition before installing.
7.3.4. Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the
product caused by poor care or maintenance. It is essential that
customers regularly check, and follow the advice of, the Care and
Maintenance section of their Vuly Manual to ensure that their
product lasts as long as possible.