12
Service Procedure
Beyond the retailer return policy, please call the toll free number below to obtain service. A
customer representative will give you a return authorization number (RA number) allowing you to
ship your product to the service center.
Please have the following information available when you call the service center:
Your Name and Address
Date of Purchase
Model Number
Serial Number
Store Name and Address
Store Location Number
Type of problem with the unit
After receipt of the RA number:
Send the complete unit, including power cord and adapter in the original carton to the address
below.
Include a copy of the original receipt for proof of purchase .
Write the RA number on the outside of the package. Packages without RA numbers will not be
accepted.
The LCD monitor is fragile. Use extreme care when handling and packaging the unit.
The purchaser is responsible for any shipping charges to the repair facility and assumes all
risk.
The service center will repair or replace the unit and send it back to the purchaser within 10
working
days from receipt of the unit.
To contact the service facility, please call 508-435-4830 or (800) 639-3803. The address for this
facility is:
Four Star Group
26840 Fargo Ave. Suite C
Bedford Heights, OH 44146
Email Support: [email protected]