Troubleshooting
If you are experiencing problems with your keypad please check the following:
The keypad does not work properly:
1. Unplug the wireless receiver and verify the Receiver’s USB plug is not damaged. If the plug
appears to be normal then reinsert the plug to another available USB port on your PC, there may be a
conflict with that USB port.
2. Check to see if the battery in the keypad is installed correctly. Make sure the polarity of the battery
corresponds with the polarity signs in the battery compartment.
3. Replace the battery to make sure the battery is not low in power.
When using the keypad, other wireless devices work slower or stop working temporarily:
1. The keypad may cause interference with other wireless radio-based device such as a telephone,
baby monitor or toy. To reduce interference, move the base unit of the affected device as far way
from the computer as far as possible.
What do I do if the response time of the keypad is slow or it intermittently stops working?
1. Change the position of your keypad with respect to the receiver.
2. Turn off any wireless devices and their base units that are near the keypad’s receiver.
3. If you are using the keypad on a metal surface, move it and the receiver to a non-metal surface.
Metals, such as iron, aluminum or copper, shield the radio frequency transmission and may slow
down the keypad’s response time or cause the keypad to fail temporarily.
4. Replace the battery.
