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Service Procedure
For technical support after the first 14 days of purchase, please call the toll free number below to obtain
service. A customer service representative will assist you and provide a return authorization number (RA
number) if needed allowing you to ship your product to the service center.
DO NOT RETURN THIS PRODUCT TO THE STORE. PLEASE CONTACT THE TOLL FREE
NUMBER LISTED BELOW
Please have the following information available when you call the service center:
Your Name and Address
Date of Purchase
Model Number
Serial Number
Store Name and Address
Store Location Number
Type of problem with the Unit
After receipt of the RA number:
Send the complete unit, including power cord and adapter in the original carton to the address below.
Include a copy of the original receipt for proof of purchase (within 90 days).
Write the RA number on the outside of the package. Packages without RA numbers will not be
accepted.
The Digital Photo Frame is fragile. Use extreme care when handling and packaging the unit.
The purchaser is responsible for any shipping charges to the repair facility and assumes all risk.
The service center will repair or replace the unit and send it back to the purchaser within 10 working
days from receipt of the unit.
To contact the service facility, please call
508-435-4830
or 800-639-3803. The address for this facility is:
Fourstar Group
26840 Fargo Ave. Unit C
Bedford Heights, OH 44146
Email Support: [email protected]
