8
Troubleshooting
Problem
Possible Reason Solution
Power button
is
pressed but
power
light
does not
turn on.
Missing power
connection.
Check to see if the
AC adapter
that was included with this
package is properly connected to
the main unit.
The
Power light
is ON, but there is
no picture on the
screen.
Incorrect TV
connection.
Make sure that the
HDMI cable
is connected to the
TV Console
and the TV.
Make sure that the TV is set to
the HDMI input that correctly
corresponds to the HDMI port on
the TV.
The
Power light
is ON, but there
is no picture (or
incorrect picture)
on the TV and
pressing the
Power button
has
no effect.
Program needs
to be reset.
Disconnect the
AC adapter
, and
then reconnect it.
Check the TV connection as
mentioned above.
There are images
on the TV but no
sound.
TV settings
need
adjustments.
Raise the volume of the TV, and
make sure it is not set to "Mute."
Check the volume setting in
Parental Controls - TV Console
Settings - Volume
.
Keyboard does
not work, and LED
on
TV Console
is
flashing.
Keyboard is not
turned ON.
Make sure there are fresh
batteries installed in the
Keyboard.
Make sure that the Keyboard is
turned ON. The LED light should
be lit.