Other electronic products such as HAM radios and other
DECT phones can cause interference to your telephone. Try
installing your phone as far away as possible from these type
of electronic devices.
Test a working telephone at the telephone wall jack. If
another telephone has the same problem, the problem is
in the telephone wall jack. Contact your telephone service
provider (charges may apply).
my calls cut in and out while I am using the telephone.
If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone line, you must
install a DSL filter between the telephone line cord and the
telephone wall jack. The filter prevents noise caused by DSL
interference. Contact your DSL service provider for more
information about DSL filters.
Other electronic products such as HAM radios and other
DECT phones can cause interference to your telephone. Try
installing your phone as far away as possible from these type
of electronic devices.
If your telephone is plugged in with a modem or a surge
protector, plug the telephone (or modem/surge protector) into
a different location. If this doesn’t solve the problem, relocate
your telephone or modem farther apart from each other, or
use a different surge protector.
If other telephone in your home are having the same
problem, the problem is in the wiring or telephone
service. Contact your telephone service provider (charges
may apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack.
Plug in a different telephone. If you still hear other calls, the
problem is probably in the wiring or telephone service. Call
your telephone service provider (charges may apply).
I subscribe to a nontraditional telephone service that uses
my computer to establish connections, and my telephone
doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your
nontraditional telephone service.
Make sure to plug your USB telephone adapter into a
dedicated USB port on your computer. Do not plug into a
multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may
not have enough power. In these instances, try using a USB
hub with its own external power supply.
If you are using a firewall, it may prevent access to your
nontraditional telephone service. Contact your service
provider for more information.
Common cure for electric equipment.
If the telephone is not responding normally, try putting the
handset in its base. If it does not fix the problem, try the
following (in the order listed):
Unplug the telephone line cord from the telephone
wall jack.
Wait a few minutes.
Plug the telephone line cord back into the wall jack.
general product care
To keep your telephone working well and looking good, follow
these guidelines:
Avoid putting it near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
Do not expose it to direct sunlight or moisture.
Avoid dropping the telephone or treating it roughly.
Clean with a soft cloth.
Never use a strong cleaning agent or abrasive powder because this
can damage the finish.
Retain the original packaging in case you need to ship it at a
later date.
Important safety instructions
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury,
including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use
liquid or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near water such as near a bath tub, wash
bowl, kitchen sink, laundry tub or swimming pool, or in a wet
basement or shower.
Do not place this product on an unstable table, shelf, stand or other
unstable surfaces.
Slots and openings in the back or bottom of the telephone base
and handset are provided for ventilation. To protect them from
overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product
should never be placed near or over a radiator or heat register. This
product should not be placed in any area where proper ventilation is
not provided.
This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of
power supply in your home or office, consult your dealer or local
power company.
Do not allow anything to rest on the power cord. Do not install this
product where the cord may be walked on.
Never push objects of any kind into this product through the slots in
the telephone base or handset because they may touch dangerous
voltage points or create a short circuit. Never spill liquid of any kind
on the product.
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To reduce the risk of electric shock, do not disassemble this product,
but take it to an authorized service facility. Opening or removing
parts of the telephone base or handset other than specified access
doors may expose you to dangerous voltages or other risks.
Incorrect reassembling can cause electric shock when the product is
subsequently used.
Do not overload wall outlets and extension cords.
Unplug this product from the wall outlet and refer servicing to an
authorized service facility under the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled onto the product.
If the product has been exposed to rain or water.
If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls
may result in damage and often requires extensive work by an
authorized technician to restore the product to normal operation.
If the product has been dropped and the telephone base and/or
handset has been damaged.
If the product exhibits a distinct change in performance.
Avoid using a telephone (other than cordless) during an electrical
storm. There is a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the
leak. Under certain circumstances, a spark may be created when
the adapter is plugged into the power outlet, or when the handset
is replaced in its cradle. This is a common event associated with
the closing of any electrical circuit. The user should not plug the
phone into a power outlet, and should not put a charged handset
into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there
is adequate ventilation. A spark in such an environment could create
a fire or explosion. Such environments might include: medical use
of oxygen without adequate ventilation; industrial gases (cleaning
solvents; gasoline vapors; etc.); a leak of natural gas; etc.
Only put the handset of your telephone next to your ear when it is in
normal talk mode.
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fCC, aCTa and IC regulations
fCC Part 15
This equipment has been tested and found to comply with the
requirements for a Class B digital device under Part 15 of the Federal
Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to
operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the
amount of radio frequency energy that can be safely absorbed by a user
or bystander according to the intended usage of the product. This product
has been tested and found to comply with the FCC criteria. The handset
may be safely held against the ear of the user. The telephone base shall
be installed and used such that parts of the user’s body other than the
hands are maintained at a distance of approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
fCC Part 68 and aCTa
This equipment complies with Part 68 of the FCC rules and with technical
requirements adopted by the Administrative Council for Terminal
Attachments (ACTA). The label on the back or bottom of this equipment
contains, among other things, a product identifier in the format US:
AAAEQ##TXXXX. This identifier must be provided to your telephone
service provider upon request.
The plug and jack used to connect this equipment to premises wiring
and the telephone network must comply with applicable Part 68 rules
and technical requirements adopted by ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11
jack should normally be used for connecting to a single line and an RJ14
jack for two lines. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many
devices you may connect to your telephone line and still have them ring
when you are called. The REN for this product is encoded as the 6th and
7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should
be five (5.0) or less. For more information, contact your telephone
service provider.
This equipment may not be used with Party Lines. If you have specially
wired alarm dialing equipment connected to your telephone line, ensure
the connection of this equipment does not disable your alarm equipment.
If you have questions about what will disable alarm equipment, consult
your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the
modular jack until the problem has been corrected. Repairs to this
telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined
under the Limited warranty.
If this product is equipped with a corded or cordless handset, it is hearing
aid compatible.
If this product has memory dialing locations, you may choose to store
emergency telephone numbers (e.g., police, fire, medical) in these
locations. If you do store or test emergency numbers, please:
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Remain on the line and briefly explain the reason for the call before
hanging up.
Perform such activities in off-peak hours, such as early morning or
late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any
interference, including interference that may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies
that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment
is 0.6A. The REN is an indication of the maximum number of devices
allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to
the requirement that the sum of the RENs of all the devices does not
exceed five.
This product meets the applicable Industry Canada technical specifications.
limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a
valid proof of purchase (“Consumer” or “you”) that the Product and all
accessories provided in the sales package (“Product”) are free from
defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with
the Product operating instructions. This limited warranty extends only to
the Consumer for Products purchased and used in the United States of
America and Canada.
What will vTech do if the Product is not free from defects
in materials and workmanship during the limited warranty
period (“materially Defective Product”)?
During the limited warranty period, VTech’s authorized service
representative will repair or replace at VTech’s option, without charge, a
Materially Defective Product. If we repair the Product, we may use new
or refurbished replacement parts. If we choose to replace the Product,
we may replace it with a new or refurbished Product of the same or
similar design. We will retain defective parts, modules, or equipment.
Repair or replacement of the Product, at VTech’s option, is your exclusive
remedy. VTech will return the repaired or replacement Products to you in
working condition. You should expect the repair or replacement to take
approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR
from the date of purchase. If VTech repairs or replaces a Materially
Defective Product under the terms of this limited warranty, this limited
warranty also applies to repaired or replacement Product for a period
of either (a) 90 days from the date the repaired or replacement Product
is shipped to you or (b) the time remaining on the original one-year
warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
Product that has been subjected to misuse, accident, shipping or
other physical damage, improper installation, abnormal operation or
handling, neglect, inundation, fire, water or other liquid intrusion; or
Product that has been damaged due to repair, alteration
or modification by anyone other than an authorized service
representative of VTech; or
Product to the extent that the problem experienced is caused by
signal conditions, network reliability, or cable or antenna systems; or
Product to the extent that the problem is caused by use with
non-VTech accessories; or
Product whose warranty/quality stickers, product serial number plates
or electronic serial numbers have been removed, altered or rendered
illegible; or
Product purchased, used, serviced, or shipped for repair from outside
the United States of America or Canada, or used for commercial or
institutional purposes (including but not limited to Products used for
rental purposes); or
Product returned without a valid proof of purchase (see item 2 below); or
Charges for installation or set up, adjustment of customer controls,
and installation or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service, please visit our website at
www.vtechcanada.com or call 1 (800) 267-7377.
noTe:
Before calling for service, please review the user’s manual - a
check of the Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or
damage during transit and transportation and are responsible for delivery
or handling charges incurred in the transport of the Product(s) to the
service location. VTech will return repaired or replaced Product under
this limited warranty. Transportation, delivery or handling charges are
prepaid. VTech assumes no risk for damage or loss of the Product in
transit. If the Product failure is not covered by this limited warranty, or
proof of purchase does not meet the terms of this limited warranty, VTech
will notify you and will request that you authorize the cost of repair prior to
any further repair activity. You must pay for the cost of repair and return
shipping costs for the repair of Products that are not covered by this
limited warranty.
What must you return with the Product to get warranty
service?
Return the entire original package and contents including the
Product to the VTech service location along with a description of the
malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the
Product purchased (Product model) and the date of purchase or
receipt; and
Provide your name, complete and correct mailing address, and
telephone number.
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other limitations
This warranty is the complete and exclusive agreement between you and
VTech. It supersedes all other written or oral communications related to
this Product. VTech provides no other warranties for this Product. The
warranty exclusively describes all of VTech’s responsibilities regarding
the Product. There are no other express warranties. No one is authorized
to make modifications to this limited warranty and you should not rely on
any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights,
and you may also have other rights, which vary from state to state or
province to province.
Limitations: Implied warranties, including those of fitness for a particular
purpose and merchantability (an unwritten warranty that the Product is fit
for ordinary use) are limited to one year from the date of purchase. Some
states/provinces do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. In no event shall VTech
be liable for any indirect, special, incidental, consequential, or similar
damages (including, but not limited to lost profits or revenue, inability to
use the Product or other associated equipment, the cost of substitute
equipment, and claims by third parties) resulting from the use of this
Product. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Please retain your original sales receipt
as proof of purchase.
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton,
Oregon 97008.
Distributed in Canada by VTech Technologies Canada Ltd., Richmond,
B.C. V6W 1L5.
Copyright © 2011 for VTECH TELECOMMUNICATIONS LTD.
Printed in China. Version 4.