
8.3 Service and Support
The Eyesi Surgical Simulator is manufactured by VRmagic GmbH, Germany.
This Eyesi Simulator was manufactured entirely in Germany using the most modern
standards and highest quality components. Stringent controls have produced the
best possible quality. Should you nevertheless discover a fault with the product,
please always follow this support procedure to ensure a fast and thorough resolu-
tion to the problem at hand:
Problem Verification
Verify the fault by checking if all procedures and instructions have been followed.
Use the system checklist for this purpose (
section 8.1 on page 59). Also check
whether the troubleshooting section provides hints to resolve the problem (
Preparing Fault Analysis
Your simulator system is equipped with features for self diagnosis and error logging.
When contacting a service representative this information is most likely needed to
efficiently analyze any fault.
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Please refer to the Eyesi Surgical administrator guide for detailed information
on how to access the Eyesi service screen (Eyesi Launcher), how to gather
required information, and how to make an online service request.
Service Contact
VRmagic GmbH
Turley-Str. 20
68167 Mannheim
Germany
Telephone
+49 (0)621 400 416-400
Fax
+49 (0)621 400 416-99
[email protected]
http://service.vrmagic.com
Eyesi Surgical Simulator – Installation and Operating Guide
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Troubleshooting and Service
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