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I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and that it has enough charge or is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like large metal
objects, might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the Project Nursery App is
open and configured with the camera.
I can’t record video or pictures on the camera (for motion or sound alerts).
+ Make sure you have an Micro SD card (included) inserted in the
MICRO SD
card slot on the side of the camera.
+ Make sure auto-record is set to on and a motion or sound alert is set.
App Issues
I can’t record video or pictures on my phone/tablet.
+ Make sure your phone/tablet has enough available memory to record video or pictures.
My video feed is frozen.
+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the camera
home screen and reload that camera again.
+ Close the app and re-open.
I can’t pan/tilt the camera from my phone or tablet.
+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the camera by
swiping on the screen left/right or up/down. Zoom the camera by double-tapping the screen.
+ Make sure the camera is moving freely. In certain positions, the camera might bump into the stand neck.
If the neck is in the way, pan or tilt the camera in the other direction so that you have a free range of
movement.
The App is frozen.
+ Force close the App on your phone or tablet. Then re-open it.
