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Warranty repair/replacements
Subject to the terms of the limited warranty in effect at the time of purchase, VOSCOM will
repair or replace a product that fails to meet the terms provided, within the product's warranty
period. The actual warranty period starts from either:
a):
The date of shipment from VOSCOM's facility (point of origin)
b):
The manufacturer's date code (if the shipment date is unknown).
For all warranty repairs, VOSCOM will cover parts and labor. We will return equipment via the
same incoming shipment method at no additional charge.
Non-warranty repairs
For all non-warranty repairs, VOSCOM will provide you with a repair estimate that includes
charges for parts, labor (in half-hour increments), and all shipping. Repair charges may be
based on a flat rate or parts and labor, and will vary based on actual equipment and condition.
You may pay for non-warranty repair charges by purchase order.
Advance replacement
Advance replacement products are new or like-new refurbished products and carry a full original
equipment warranty. VOSCOM will send advance replacement product to replace defective
equipment that has failed upon initial install for up to 60 days from the original date of shipment.
We will ship advance replacements in the next business day.
Our repair department will evaluate the returned product to determine whether it is a warranty
or non-warranty replacement and bill you accordingly. We will invoice advance replacements at
shipment and credit you upon receipt of the defective product. If we determine, however, that the
returned product is in good working order or that performance issues were due to improper
installation, misuse, abuse, or other user-related causes, we will issue no credit and you will
remain responsible for paying the invoice.
Note:
Advance replacement is not available for custom products.
Credit returns
VOSCOM will refund or credit new, standard production items that are unused and in the original
unopened shipping cartons for a period of 60 days from the original date of shipment. All returned
merchandise is subject to a 20% restocking fee. Products that have failed upon initial install within
60 days from the date of shipment (or date of manufacture if shipment date is unknown) may be
returned for credit without a restocking fee. (Products purchased as part of a kit must be returned
through
Advance replacement.
)
As with advance replacements, if we determine that the returned product is in good working
order or that performance issues were due to improper installation, misuse, abuse, or other
user-related causes, we will issue no credit and you will remain responsible for paying the invoice.
Note:
Credit is not available for custom products.
Return &
Warranty Policy
Website:www.voscom.com
