©
2017 The Vollrath Company L.L.C.
Part No. 350814-1 en
12/27/17
www.vollrath.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Technical Services
[email protected]
Toasters: 1-800-309-2250
All Other Products: 800.628.0832
SERVICE AND REPAIR
When under warranty, repair is available for this product. To begin the process:
1. Contact Vollrath Technical Services at 1-800-309-2250. Please be ready with the item number, model number and serial number. You can find this
information on the nameplate located on the side or back of the equipment. Also please provide a proof of purchase indicating the date the
equipment was purchased.
2. A technical services representative will help you troubleshoot the problem over the phone.
3. If the representative determines the issue requires professional service, he or she will help you locate an authorized service center.
4. Contact the authorized service center to make arrangements for the repair. Vollrath will cover the cost to repair and/or replace defective parts
within the equipment warranty period.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
The warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
Warrantied Parts: The warranty period is 2 years parts, 1 year labor.
Heater Tubes: The warranty period is 1 year, including labor. Heater tube glass damage is not covered by this warranty.
For complete warranty information, product registration and new product announcements, visit www.vollrath.com.
Inspect the fan blades to see if they are dirty.
1. Rotate the heat control knobs to the OFF position.
2. Rotate the power knob to the OFF (O) position.
3. Unplug the toaster.
4. Wait 30 minutes for the toaster cool.
5. Clean the fan blades.
6. Plug in the toaster.
7. Rotate the power knob to the ON (|) position.
8. Press the reset button.
9. If the problem persists call Vollrath Technical Services.
Toaster heats and the conveyor belt
does not move.
There may be a problem with the motor/
speed control or drive chain.
Contact Vollrath Technical Services.
Top or bottom heater tubes do not
heat.
One or more heater tubes may have
burned out.
Contact Vollrath Technical Services.
There may be a problem with the top or
bottom heat switch.
Toaster repeatedly overheats.
The crumb tray may not be installed.
Verify the crumb tray is installed.
The fan may be dirty.
Verify the fan blades are clean.
There may be a problem with the fan.
Run the toaster for 10 minutes. If the fan does not run, contact
Vollrath Technical Services.
The fan is not running.
There may be a problem with the fan or
the fan switch.
Run the toaster for 10 minutes. If the fan does not run, contact
Vollrath Technical Services.
The toaster is turned off and the fan
is running.
Normal operation. The fan turns on as
needed to cool the toaster.
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TROUBLESHOOTING (CONTINUED)
Problem
Might be Caused By
Course of Action
