background image

Bluetooth

®

 / Voice Recognition

  

Warnings:

 See 

Bluetooth

 

&

 

Voice Recognition

 in your Owner’s Manual for more detailed information and for important safety warnings.

Pairing a Compatible Phone 

1. 

Be sure to check your phone’s compatibility at  

www.knowyourvw.com/bluetooth

.

2. 

With ignition on and vehicle in Park, turn the Infotainment system on. Your 

vehicle’s Bluetooth system will be in “discovery” mode.

3. 

From the Bluetooth menu on your phone, search for new devices and select 

VW BT XXXX (last four digits of VIN).

4. 

A connection request will appear on the Infotainment display.

5. 

Press Connect on the Infotainment display.

6. 

The Infotainment display will then show a PIN.

7. 

Make sure the same PIN is displayed on your phone and press Yes on the 

touchscreen, then press Pair on your phone.

Note: If your phone displays a prompt asking to connect to your vehicle, make sure to enable future automatic connections. This 
will help to automatically reconnect the compatible paired device to the system. Once the PIN is shown, pairing must be 
completed within 30 seconds; otherwise, the process will need to be repeated. 
 
 
 
 

Primary and Secondary  

Phone Functionality

Two active phones can be connected simultaneously.  

Follow steps 1-7 above. Only contacts from the primary 

phone will be shown within the Infotainment system. 

Switching between phones requires pressing the  

Swapping icon    .

Note: This feature is not available when the phone is connected to Apple CarPlay

®

 or 

Android Auto

 
 

Call by Name via Native Bluetooth 

Technology 

Applies to vehicles with Voice Recognition.

1. 

Short press the Voice Control button  

  on the  

multi-function steering wheel.

2. 

After the chime say, “Call,” followed by the name of the 

person you want to call. For example, “Call Mike Brown.”

3. 

The system will confirm, “Do you want to call Mike  

Brown?” You then reply, “Yes.” If the contact has multiple 

numbers, select or say the desired line number on the 

screen when prompted. Once selected, the system will 

then say, “Contact is being dialed.”

Note: If connected to Apple CarPlay, press and hold the Voice Recognition button to activate Apple Siri. Then say, “Call Mike Brown.”

 

 

 

Voice Recognition Tips

 

The contact must be said exactly as it is stored in your phone’s contact list.

 

If multiple numbers are stored per contact, you may use the shortcut, “Call John Smith work,” or the system  
may ask you to choose from work, mobile, home, etc.

Answer an Incoming Call

The Bluetooth system will interrupt your car stereo with a ringtone. Press the  

  button on the multi-function 

steering wheel or the green Phone icon  

  on the Infotainment touchscreen to answer the call.

Volume Settings  

To adjust the volume of the Bluetooth system while on a call, press the Volume Up or Volume Down button  

 

on the left side of the multi-function steering wheel.

Switch to Private Mode

To switch a Bluetooth call to your mobile phone,  

which would prevent passengers from overhearing  

the conversation:

1. 

Once a call has been answered, use the Horizontal  

Menu buttons  

  on the multi-function steering  

wheel to access the telephone menu in the instrument 

cluster display.

2. 

Press the Vertical Arrow buttons     until “Private”  

appears in the display.

3. 

To select, press the  

  button on the multi-function 

steering wheel.

End a Call

While in the Phone function, press the red Phone icon  

  on the touchscreen. Or:

1. 

Use the Horizontal Menu buttons  

  on the multi-function steering wheel to access the telephone menu in  

the instrument cluster display.

2. 

Press the Vertical Arrow buttons     on the multi-function steering wheel until “End” appears in the display.

3. 

Press the  

  button on the multi-function steering wheel.

Cancel Active Voice Recognition

Double press the Voice Control button  

  on the multi-function steering wheel to end Voice Recognition.

Swapping icon

Watch the Phone Pairing video.

Watch the Voice Recognition video.

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