1. My mobile phone cannot find any new Bluetooth devices?
a. Ensure the Device has entered the pairing mode.
b. Ensure the Device is within an effective working range.
2. Bluetooth device cannot pair up?
Ensure your mobile phone allows new connections and has not reached the
maximum number of allowed devices.
3. The Device does not play music or answer calls when it is connected to a
Bluetooth mobile phone.
a. Ensure your mobile phone supports A2DP and HSF (Hands-free) profiles.
b. Ensure your mobile phone is within an effective working range.
4. When paired with my computer, Windows asks for a new driver. Can you
supply this?
We recommend you find compatible drivers for your computer online
.
5. Why can I not remotely control the pause, play function when music is playing?
This feature needs the Bluetooth device paired with the earphones to support AVRCP
(Audio / Video Remote Control Profile). Please ensure your device
supports this.
TROUBLESHOOTING
6
2. Controlling Phone Calls
Function
Operation
Incoming Call
Answer Call
Short press the Play / Pause /
Call Button.
Reject Call
Press and hold the Play /
Pause / Call Button.
Call In Progress
End Call
Short press the Play / Pause /
Call Button.
Redial the last
dialed number
Double press the Play / Pause / Call Button.
