5 Warranty and assistance
5.1 Warranty
5.1.1 Product warranty
Void guarantees its manufactured products to be free from
defective components and factory workmanship for a period
of 48 (forty eight) months, starting from the date of purchase
printed on Void’s (or any of its Authorized Dealer’s) invoice
to the end customer. All warranty repairs and retrofits must
be performed at Void facilities or at an Authorized Service
Centre at no cost for the purchaser. Warranty exclusion:
Void’s warranty does not cover product malfunctioning or
failure caused by: misuse, abuse, repair work or alterations
performed by non-authorised personnel, incorrect connec-
tions, exposure to harsh weather conditions, mechanical
damages (including shipping accidents), and normal wear
and tear. Void will perform warranty services provided that
the product is not damaged during transportation.
5.1.2 Return of Goods
Goods can be returned to Void only after they have been
granted a Return Merchandise Authorization (RMA) num-
ber to be attached to the external packaging. Void (or its
Authorized Service Centre) has the right to refuse any re-
turned good without a RMA number.
5.1.3 Repair or replacement
Void reserves the right to repair or replace any defective
goods covered by product warranty at its sole discretion
and as it deems best.
5.1.4 Cost and responsibility of transport
The purchaser (or end user/customer) is solely responsible
for all transportation costs and risks associated with sending
warranty covered goods to Void or its Authorized Service
Centre. Void will assume full responsibility and cover all
costs incurred to send the goods back to the purchaser (or
end user/customer).
5.2 Assistance
All servicing and repairs for Void Bias series amplifiers is
handled by Powersoft Worldwide. Please follow the instruc-
tions below in case of any difficulties.
There are no user-serviceable parts in your amplifier. Refer
servicing to qualified technical personnel. In addition to hav-
ing an in-house service department, Powersoft supports a
network of authorized service centres. If your amplifier needs
repair contact your Powersoft dealer (or distributor). You can
also contact the Powersoft Technical Service department to
obtain the location of the nearest authorized service centre.
Even though most product malfunctioning can be solved
at your premises through Powersoft Customer Care
or your direct knowledge, occasionally, due the nature
of the failure, it might be necessary to return defective
products to Powersoft for repair. In the latter case, before
shipping, you are kindly asked to follow step by step the
procedure described below: Obtain the “Defect Report
Form” by contacting our Customer Care Department
via email: [email protected] or download the
“Defect Report Form” from Powersoft’s website
(http://www.powersoft-audio.com/en/support/service).
Fill out one “Defect Report form” for each returned item
(the form is an editable tab guided document) and save
as your name, amp model and serial Number (for ex-
ample: distributornamek10sn17345.doc) providing all
required information except the RMA code/s and send it to
[email protected] for Powersoft approval.
In case of defect reports approved by the Powersoft
Customer Service Representative you will receive an RMA
authorization code (one RMA code for each returning de-
vice). Upon receiving the RMA code you must package the
unit and attach the RMA code outside the pack, protected
in a waterproof transparent envelope so it is clearly visible.
All returning items must be shipped to the following address:
Powersoft
Via Enrico Conti, 13-15
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging to the
European Community make sure you have also followed the
instructions described in the document available for down-
load at the TEMPORARY EXPORTATION / IMPORTATION
PROCEDURE link at http://www.powersoft-audio.com/en/
support/service.
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.
Bias VQ User Guide V1.0
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