TVM 3220/3240 Series - English
19
Simple troubleshooting
Found a problem you can’t fix? Don’t panic… try these!
Problem
Cause
Solution
‘There are stains on
the arms of the wall
mount’
The stains are caused by
the paper pulp interior in
the box. We decided to
reduce the amount of
plastic in the packaging
and therefore there is no
plastic bag around the
product anymore to
prevent from some paper
dust on the product. So,
these stains might occur,
unfortunately.
The stains are easy to remove with a cloth.
‘My TV does not
remain horizontal
levelled, with
moving/turning it’
When you level your TV
and tighten the thumbnut
by hand, it might not be
tight enough to stay level.
Level the TV with a spirit level and tighten
the thumbnut thoroughly with a 4 mm allen
key, instead of by hand.
‘I don’t have the right
bolts for my TV!’
The world of TV technology
is always changing – it can
be hard to keep up
sometimes. So, it might be
the case that the correct
bolt size is not included…
you’re just too advanced!
Just ask Vogel’s Consumer Care to
request a service kit, and we’ll send
everything you need.
to contact
Vogel's Consumer Care.
‘I have a lot of leftover
bolts, is something
wrong?’
No, you did it very well! You
only need 4 bolts to install
the mount to your TV.
Because of all the different
types of TVs, we have
included the most common
sizes for the most sold TVs.
Don’t waste the other bolts, save them!
You can use them for another TV when
you buy a new one or use it elsewhere.
‘My wall screws have
snapped!’
You might not be drilling
deep enough… or your drill
could be too blunt, so that
the hole is too narrow and
the screw gets stuck.
Use another hole in the wall plate to fix the
wall mount to the wall. Make sure you use
a sharp drill of the correct size. Use the
size of the screw as indication of the depth
to be drilled.
