Vodavi Triad Station Скачать руководство пользователя страница 25

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ACD / UCD

To change the display to a different group:

Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group you want to observe,

-or-

Press the

preprogrammed

flexible button.

ACD Supervisor Login/Logout

To log in to an ACD group:

Dial LOGIN CODE [576] on the dial pad, followed by the
desired ACD group number (5XX),

-or-

Press the

preprogrammed

button must have [576]+[5XX] programmed onto it.)

Enter your 4-digit SUPERVISOR ID code (0000-9999).

The LOGIN flexible button LED will light steady and a
confirmation tone will sound to verify the login process.

If active, an ACD login event will also be sent to the ACD
Events Trace port.

If the login sequence was started in the handsfree
mode, the ON/OFF LED will extinguish.

To log out of an ACD group:

Dial LOGOUT CODE [575] on the dial pad, followed by the
appropriate ACD group number (5XX),

-or-

Press the

preprogrammed

the LED will extinguish.

ACD Supervisor Log-in LED only lights for ACD group
assigned to that button.

The same flexible button can be used to toggle the
Login/Logout feature.

Содержание Triad Station

Страница 1: ...VODAVI TELEPHONES Station User Guide Includes Attendant Features a new dimension in business communications...

Страница 2: ...r 8 Busy 9 Busy No Answer 3 Dial station number where calls are to be forwarded Confirmation tone sounds 4 Replace handset or press ON OFF button ESTABLISHING A CONFERENCE Only stations that have Conf...

Страница 3: ...t to select a name as follows Press to scroll up to next entry or Press to scroll down to previous entry 4 Press the SPEED button at the desired name to automatically dial the destination station or o...

Страница 4: ...VOLUME Control Bar Used to adjust level of tones background music ringing receiver volume and display contrast PAGE MENU 1 ABC 2 TUV 8 PRS 7 MNO 6 JKL 5 GHI 4 DEF 3 WXY 9 0 ON OFF HOLD t VOLUME s MIC...

Страница 5: ...5 To access group 6 16 press the PG DOWN Mkey Hunt select the desired Hunt group 1 5 To access groups 6 8 press the PG DOWN Mkey Press Then select PAGE INTERNAL the desired Page Zone ALL Call or Zone...

Страница 6: ...Vodavi Telephone Systems Station User Guide April 2002 Issue 1 P N 3057 00...

Страница 7: ...warranted to be true in all cases XTS STARPLUS and Triad are registered trademarks of VODAVI Technology Inc mlj 2002 Issue Release Date Changes 1 4 02 Initial Release LIFE SUPPORT APPLICATIONS POLICY...

Страница 8: ...ACD Supervisor Display 9 ACD Supervisor Login Logout 10 ACD UCD Available Unavailable 11 ACD Calls In Queue Status Display 11 UCD Calls In Queue Display 12 UCD Available Unavailable Mode 13 UCD Overfl...

Страница 9: ...all Forward Follow Me 31 Call Park 33 Call Park Personal 33 Call Park Station 34 Call Park System 34 Call Pickup 36 Directed Call Pickup 36 Group Call Pickup 37 Call Transfer 38 Executive Secretary Tr...

Страница 10: ...Override 55 Flash 56 Flash Key on Intercom 56 Flexible Button Programming 56 Group Listening 57 Headset Mode 58 Intercom 59 Using an Intercom Button 59 Answering an Intercom Call 60 Intercom Transfer...

Страница 11: ...77 Date and Time Entry Messages 79 Scrollable Canned Messages 81 Personal Messages Flexible Button 82 PBX Centrex Codes on a Flex Button 83 Release Button 83 Redial 83 Last Number Redial 83 Save Numbe...

Страница 12: ...ce Mail Groups 96 Retrieving Voice Messages 96 Voice Mail Transfer with ID Digits 97 Voice Mailbox Button 97 Voice Mail Group Button 97 Voice Mail One Touch Recording 98 Volume Control 99 Worksheets 1...

Страница 13: ...tal Telephone Features VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS HOLD STA 153 JUL 21 99 12 31 pm 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ON OFF MUTE 1 2 3 abc def 4 5 6 jkl mno 7 8 9 tuv wx...

Страница 14: ...ogramming 7 trans Key Used to transfer an outside call from one station to another 8 mute Key Used to activate deactivate MUTE function When activated the party on the other end cannot hear you 9 camp...

Страница 15: ...N O T E S...

Страница 16: ...dicate those features Flexible Numbering This feature allows the system numbering plan to be modified as well as the length of the feature access codes 2 4 digits In this user guide 3 digit default co...

Страница 17: ...to a solid red indication The audible ringing tone at all stations ceases The LCDs at all stations revert to a normal display The list remains available for review by pressing the 911 ALERT flexible...

Страница 18: ...des are forced the account code must be entered prior to dialing the outside number Verified Account Codes Prior to placing an outside line call 1 Press the preprogrammed ACCOUNT CODE button 627 2 Dia...

Страница 19: ...unt code intercom dial tone is returned Otherwise an error tone is presented 3 Access an outside CO line or dial the LCR code and then dial the desired number SINGLE LINE TELEPHONE To enter an Account...

Страница 20: ...e button 580 550 565 FFF FFF Call Factor to enter the factor average call duration This formula is used to calculate the average call duration Place in Queue Call Factor Number of Agents Logged into G...

Страница 21: ...ne to the supervisor s keyset speaker A Help message will take precedence over other messages The supervisor can clear the message by pressing their HELP button At the time the supervisor receives a H...

Страница 22: ...ng the station number where the agent is logged in N Not Equipped D Do not Disturb O Out of service U Unavailable B Busy on a call A Available NOTE If an Agent makes a call while out of service their...

Страница 23: ...d followed by the desired ACD group number 5XX or Press the preprogrammed LOGIN flexible button 2 Enter your four digit AGENT ID code 0000 9999 The LOGIN flexible button LED will light steady and a co...

Страница 24: ...ill only light for the ACD group that is assigned to that button To log out of an ACD Secondary Group Dial LOGOUT CODE 581 on the dial pad or Press the preprogrammed LOGOUT flexible button The LOGIN f...

Страница 25: ...4 digit SUPERVISOR ID code 0000 9999 The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process If active an ACD login event will also be sent to th...

Страница 26: ...n Queue Status Display There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display First Method From an idle key telephone 1 Dial 567 on the dial...

Страница 27: ...lowed by the UCD group number 55X or Press the preprogrammed flexible button The ON OFF button LED lights steady This idle display prompts a Supervisor that a group is having problems answering their...

Страница 28: ...ABLE UNAVAILABLE button UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station 1 Lift the handset or press the ON OFF button 2 Pr...

Страница 29: ...e controlled by the type of flexible button assigned on the telephone The preprogrammed button type 654 0 Ring Mode 654 1 Spkr Mode defines the operation mode An incoming CO call rings at a station an...

Страница 30: ...x To leave caller in VM and turn off speaker Press the ON OFF button and continue to listen to message being left without taking action at the keyset After the VM message is left the preprogrammed but...

Страница 31: ...Line External Off Net Forward To activate off net forwarding 1 Dial 603 on the dial pad or Press the preprogrammed CO OFF NET FORWARD button 2 Dial the CO group access code of group to be forwarded 8...

Страница 32: ...number has been selected 3 Enter the letters for the custom message using the dial pad keys as shown Up to 24 alphanumeric characters may be entered represents 48 digits Characters display as they ar...

Страница 33: ...2 Press the DND button again to activate the Special mode LED flashes The DND button by default acts as a rotary in this manner starting in the Day mode Night mode and Special mode When one Attendant...

Страница 34: ...is used to enter edit and erase names in the Directory List for stations or speed dial numbers To modify the Directory List 1 Enter desired 3 digit Directory List number 000 199 or dial to scroll up n...

Страница 35: ...s and the display shows the new or changed name 7 Press HOLD then use or to scroll to next entry or Hang up to end programming To clear an entry 1 Select desired entry 2 Press TRANS 3 Press FLASH 4 Pr...

Страница 36: ...d with an existing Table entry skip to step 4 2 Press TRANS 3 Dial three digit Local Number Name Translation Table number 600 799 that represents the desired telephone number 4 Press MUTE 5 Use keys o...

Страница 37: ...dial pad to enter the name up to 24 characters may be entered The display updates as the name is entered 6 Press SPEED when finished Confirmation tone sounds and the display updates 7 Press HOLD then...

Страница 38: ...call a station in Do Not Disturb mode Press the preprogrammed ATTN OVERRIDE button The station is signaled with a Camp On tone Attendant Setting Time and Date System Time Date must be set by the first...

Страница 39: ...9999 3 Dial telephone number 4 Press SPEED 5 Hang up Speed Dial Options To use the following speed dial options enter as shown Initiate a Pulse To Tone Switchover Press TRANS during number entry Inse...

Страница 40: ...the second Attendant s station If the second Attendant places their phone in unavailable the third Attendant will receive recalls and dial 0 calls To deactivate Unavailable Mode As the first programme...

Страница 41: ...ation tone will sound and the music is audible through the speaker 3 Press Volume Bar to change the volume The LCD displays To deactivate Background Music 1 Dial 632 again or press BGM flexible button...

Страница 42: ...If your station is busy when signaled an automatic MSG will be placed at your phone Only one Call Back request can be left at a station the second request will leave a message wait callback request SI...

Страница 43: ...e will sound After button is assigned and that station receives a call 1 You will receive audible and or visual indications after a programmable period of time an internal ring tone and or the same fl...

Страница 44: ...of calling party YYYYYY Specific CO Line type being used e g PRI 23 HH MM SS Amount of time on the call SINGLE LINE TELEPHONE This feature can cover SLT extensions however an SLT cannot perform the c...

Страница 45: ...Busy 7 No Answer 9 Busy No Answer 4 Press the DSS button of desired station or Dial the desired extension number where to forward calls including ACD or UCD Voice Mail Hunt Group pilot numbers and Sp...

Страница 46: ...4 Replace the handset or press the ON OFF button To remove Off Net Call Forwarding 1 Lift the handset or press the ON OFF button 2 Press the FWD button or dial either 640 or 662 A confirmation tone s...

Страница 47: ...ve Follow Me Call Forwarding 1 Lift the handset or press the ON OFF button 2 Dial the Follow Me Forward code 642 on the dial pad 3 Dial the station number of the station that forwarding is to be cance...

Страница 48: ...mation tone sounds 5 secs later dial tone Call Park Call Park Personal Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the or...

Страница 49: ...omentarily An intercom dial tone will sound 5 Dial 438 The first call is returned and the second call will be placed into personal park Call Park Station Call park by station number allows calls to be...

Страница 50: ...ation park location The station user then dials a code followed by their station number to retrieve the call To consult page or call an internal party while connected to an outside line 1 Press the TR...

Страница 51: ...cation 430 to 437 where call was parked Call Pickup A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure A station can pickup a call ringi...

Страница 52: ...button 2 Dial 0 on the dial pad or Press preprogrammed PICKUP button to connect to calling party SINGLE LINE TELEPHONE To use Group Call Pickup 1 Lift the handset 2 Dial 0 You will be connected to th...

Страница 53: ...esignated Secretary station you can signal the Executive that is busy or in DND by using the Camp On feature PBX CENTREX Transfer While connected to an outside line PBX Centrex 1 Press FLASH The trans...

Страница 54: ...g according to the intercom signal switch position 1 Answer the intercom and receive the transfer notice 2 Press OUTSIDE LINE or flashing LOOP button on hold Transfer Search When attempting to locate...

Страница 55: ...ed extension begins to signal hang up to transfer the call the Recall Timer start 3 Replace the handset or press the ON OFF Caller ID Display Caller ID Display Answered Calls The Answered Caller ID Ta...

Страница 56: ...e may be accessed from any display telephone to review unanswered calls Only an Attendant station s can delete an entry from this table To start the review process at the beginning of the table Dial 6...

Страница 57: ...splays the number of the caller and the bottom line of the LCD displays the name Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded...

Страница 58: ...dial pad 2 Dial the extension number or Press the DSS button of desired station call connects to the station in a handsfree mode Calling Station Tone Mode Override This feature enables a calling stat...

Страница 59: ...n pick up the call on the appropriate line To alert a busy station of your call 1 Press the CAMP ON button The called station will receive one burst of ringing 2 When the called party answers consult...

Страница 60: ...s alerted they can choose to pick up your call or remain on original call To answer a call that is waiting while on a CO line call 1 Receive Camp on warning tone through the handset 2 Choose desired c...

Страница 61: ...NE QUEUE button 621 3 Replace the handset or press the ON OFF button To answer a queue If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing 1...

Страница 62: ...elephones can assign a Conference button by using feature code 624 To establish a Conference 1 Lift the handset 2 Select an intercom station or dial desired outside party 3 When called party answers p...

Страница 63: ...starts There is a warning tone before the other parties are dropped To re enter a Conference When the controller re enters the conference the disconnect timer is reset 1 Lift the handset to re enter...

Страница 64: ...on hold 3 Dial the number of the internal station you wish to add 4 When that station answers briefly depress and release the hookswitch again All three parties will be connected To set up a Conferenc...

Страница 65: ...e programmed name can be used for dial by name station users and in directory dialing This feature should not be confused with the Name In Display feature 1 Dial the Dial By Name code 6 on the dial pa...

Страница 66: ...y be associated to intercom numbers System Speed dial bins or entries in the Local Number Name Translation Table You may view the Directory List beginning with any letter of the alphabet then scroll t...

Страница 67: ...en the desired name displays on the LCD press the SPEED button to automatically dial the destination station or outside phone number via speed dial If there are no names in the Directory List beginnin...

Страница 68: ...the preprogrammed DND button DND button lights steady or dial 631 on the 8 button keyset The DND button can be pressed while the phone is ringing to stop the ringing To remove Do Not Disturb Press th...

Страница 69: ...ngaged in CO Line conversations A change in volume may occur on the CO Line or intercom call after the barge in occurs If you call a busy station 1 Press the preprogrammed EXECUTIVE OVERRIDE button 62...

Страница 70: ...ble button to use feature codes 1 Press SPEED twice 2 Press the button to be programmed must be programmed in database as a flexible button 3 Dial the desired code A confirmation tone will sound Refer...

Страница 71: ...Listening All digital key stations have a built in speakerphone You can use the speaker to monitor a call while using the handset to consult with the outside party This enables other people in the roo...

Страница 72: ...ed HEADSET MODE button The LED will light steady To deactivate Headset Mode Dial 634 on the dial pad or Press the preprogrammed HEADSET MODE button The LED will extinguish SINGLE LINE TELEPHONE Not ap...

Страница 73: ...reminder ring and their intercom button LED starts flashing at the incoming CO line rate This indicates an incoming intercom call 2 The called station can place the current CO call on hold by pressing...

Страница 74: ...T Mode LED On Tone Mode You will hear repeated bursts of intercom tone ringing and HOLD button slow flashes Lift the handset or press the ON OFF button to answer or Position the H T P switch to the H...

Страница 75: ...ur phone or Dial the extension number You will hear ringing if the called station is in the T mode or three bursts of tone if called station is in H or P mode 2 Lift the handset or use the speakerphon...

Страница 76: ...ee bursts of tone and an announcement Reply handsfree or lift the handset for privacy SINGLE LINE TELEPHONE To place an intercom call 1 Lift the handset 2 Dial the intercom number You will hear ringin...

Страница 77: ...nd The telephone will recognize the ATD and accept digits after the command ATH or ATHX X 0 or 1 Modem On Hook Off Hook Command ATH or ATH0 will force the telephone to go to the on hook state from its...

Страница 78: ...SINGLE LINE TELEPHONE Not applicable Last Number Redial The Last Number Redial LNR feature permits the automatic redialing of the last telephone number dialed on an outside line Up to 24 digits can b...

Страница 79: ...the dial pad or Press the preprogrammed LCR button 2 Dial the desired telephone number 3 Wait for an answer Lift the handset or use the speakerphone to converse If all available lines are busy remain...

Страница 80: ...et on the LOOP button To make a Loop button 1 Press the SPEED button twice 2 Press the desired flexible button 3 Dial 89 4 Press HOLD Mailbox Buttons To program a station s mailbox on a flexible butto...

Страница 81: ...five messages can be left at one keyset Upon return to the station the user can press the flashing MSG WAIT button to ring each party in sequential order 8 button phones use code 623 to assign a MESS...

Страница 82: ...r press the MSG button once to leave message SINGLE LINE TELEPHONE To leave a message waiting indication 1 Lift the handset 2 Dial the desired intercom station 3 If you do not receive an answer or a D...

Страница 83: ...a call transferred to extension 499 COs and DIDs if applicable can also be programmed to ring directly to extension 499 Mute Pressing the MUTE button while in the speakerphone mode or using the handse...

Страница 84: ...cters by using keys on the dial pad Figure 2 Keypad Map 3 Press the SPEED button to complete programming process To erase your name 1 Dial 690 on the dial pad 2 Press the SPEED button to complete the...

Страница 85: ...mming process To erase your name 1 Dial 690 on the dial pad 2 Briefly depress the hookswitch and release to erase Night Service To enter Night Service Mode from an idle station Press the preprogrammed...

Страница 86: ...t be off hook and in the H mode To place an Off hook Voice Over call When an OHVO station calls a busy OHVO station and a busy tone is received the calling OHVO station must Press a preprogrammed OHVO...

Страница 87: ...ng station must be a digital display telephone The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current cal...

Страница 88: ...step 1 1 Press the OUTSIDE LINE LOOP or POOL button flashes at a very fast rate 2 Lift the handset or press ON OFF to converse with party Answering an Outside Call 1 Lift the handset or press the ON...

Страница 89: ...shows 4 Replace the handset to terminate the page announcement Code Zone Code Zone 700 Int Ext All Call 707 Internal Zone 7 701 Internal Zone 1 708 Internal Zone 8 702 Internal Zone 2 709 Internal Al...

Страница 90: ...an select a pre assigned message to display on the LCD of any key telephone calling that station There are ten messages available To select a pre assigned message 1 Dial 633 on the dial pad or Press t...

Страница 91: ...de use Each station can also program three unique custom messages To select a custom message 1 Dial 633 on the dial pad or Press a preprogrammed PERSONAL MESSAGES button 2 Dial a valid message number...

Страница 92: ...e not applicable SLT users cancel the use of a custom message by using feature code 662 Date and Time Entry Messages Station users can activate certain messages that let users enter a specific time or...

Страница 93: ...ND button LED will flash To cancel the message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED will extinguish SINGLE LINE TEL...

Страница 94: ...Scrollable Canned Message 1 Dial 633 on the dial pad or Press the PERSONAL MESSAGES button Clear Messages is always first The following message displays 2 Press to scroll through the messages or press...

Страница 95: ...le Button 1 Press the SPEED button twice 2 Press the desired flexible button The LED will flash 3 Dial 633 on the dial pad A confirmation tone will sound To use the flexible button press that flexible...

Страница 96: ...ture allows the station user to speed up call handling time by disconnecting calls while being off hook Using the handset while off hook not the speakerphone Press the preprogrammed RELEASE button 641...

Страница 97: ...und when you go on hook The flexible button LED will steady When the timer expires you will receive a signal via a CO line queue indication on the RPT REDIAL flexible button During the Queue Call Back...

Страница 98: ...be programed by a station user or a database administration programmer using code 691 the button number While Off Hook Preference is enabled you may access internal intercom dial tone as follows 1 Pr...

Страница 99: ...hook Preference by doing a hookflash and then dialing their extension number Ring Tone To select a distinctive ring tone for a station 1 Dial the Ring Tone program code 695 on the dial pad The follow...

Страница 100: ...rade the system CO RING TONE FREQUENCY Tone Freq Tone Freq Tone Freq 00 697 770 13 770 1633 26 1209 1336 01 697 852 14 770 0 27 1209 1477 02 697 941 15 852 941 28 1209 1633 03 697 1209 16 852 1209 29...

Страница 101: ...de 610 on a display telephone 2 Dial the software identification code Software Version The current system software version can be viewed The display shows the version number and level of software To v...

Страница 102: ...numbers can be up to 24 digits including pauses flash commands pulse to tone switchover and non display characters A pause is automatically inserted after a flash To use speed dial 1 If an outside li...

Страница 103: ...n programming To program multiple speed numbers 1 Press the SPEED button twice to conclude programming a number 2 Enter the next speed number bin to program If the station has no line appearance for t...

Страница 104: ...using station speed dial The first programmed attendant must enter the System Speed numbers 9020 to 9999 If an attendant was not specified system speed numbers are entered at Station 100 Station Port...

Страница 105: ...xt Messaging feature allows you to use text messages to respond to a caller that has either Camped On or has used the off hook voice over OHVO feature to alert a busy station of a waiting call or mess...

Страница 106: ...can also signal over the external page port s If External Day programming is enabled and the system is in the day mode the assigned external page port s present a ringing signal UDA UNA is established...

Страница 107: ...de 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 4 Dial the 3 digit Voice Mail group pilot number where calls are to be forwarded 440 447 voice mail groups 1 8 A confirmation tone will sound 5 Repla...

Страница 108: ...ilbox Button To program a Mailbox flexible button 1 Press the SPEED button twice 2 Press the desired flexible button to be programmed 3 Dial the Mailbox feature code 460 467 voice mail locations 1 8 4...

Страница 109: ...ollowing message will display 2 Once the system makes the connection your mailbox and the flexible button LED will light solid green The LCD will display the following message To pause or resume recor...

Страница 110: ...derer cordless unit The volume on 8 button digital telephones is controlled by dialing feature code 638 and then using to increase volume or to decrease volume The volume control on the Electronic Key...

Страница 111: ...e on a CO call Using the handset on a CO call Receiving a page announcement Receiving an incoming tone ringing Intercom or CO call SPEAKER CALL MMM DD YY HH MM am HANDSET ICM MMM DD YY HH MM am SPEAKE...

Страница 112: ...ased speakerphone volume Each model has a volume button that can be pressed to increase or decrease the handset volume The B Z ringer switch is located on the bottom of the telephone near the line jac...

Страница 113: ...al Bin Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015...

Страница 114: ...16 550 565 ACD Help reqs btn 574 ACD Member Status 573 ACD Overflow Avail Unavail 578 ACD Login Primary 572 UUU UUUU ACD Login Secondary 582 UUU UUUU ACD Logout Primary 571 ACD Logout Secondary 581 A...

Страница 115: ...ing reqs btn 647 XXX Call Coverage Ringing reqs btn 646 XXX Call Forward 640 C Call Forward External Off Net 640 YYYY Call Forward Follow Me 642 XXX C dest Call Park group 1 8 430 437 Call Park Person...

Страница 116: ...Name 6 Directory Dial 680 Do Not Disturb 631 DTMF Receiver Test 657 Executive Override 625 Flash Centrex 8 btn digital 660 Headset Mode 634 HPT 8 btn digital 667 Hunt Group group 1 8 450 457 Intercom...

Страница 117: ...btn 641 Repeat Redial 643 Ring Down Hot Line Off Hook Pref 691 BB Ring Tone 695 RR Save Number Redial SPEED Serial Number of MPB XTS only 609 SLT Conference Park 664 SLT Directed Call Pickup 1 SLT Me...

Страница 118: ...erride 623 Message Wait 628 OHVO BB Button Number C Call Forward Condition Code 6 All Calls 7 No Answer 8 Busy 9 Busy No Answer FFF ACD Call Factor 000 999 LLL CO Line Number MMMM 2 to 4 digit Mailbox...

Страница 119: ...104 Default Numbering Plan...

Страница 120: ...www vodavi com 3057 00...

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