10
User Programming
The LOGIN Flexible button LED will extinguish.
User Programming
Programming Flexible Buttons
1.
Press the SPEED button twice.
2.
Press button to be programmed (it must be
programmed in the database as a Flexible button ).
3.
Dial the desired code.
When the supervisor logs out and removes
themselves from the ACD group, an ACD Logout
event is sent to the active ACD SMDR port.
Programmable Flexible Button Codes
Code
Feature
55[A]
ACD Group Pilot Numbers
566
ACD Available/Unavailable
567[UUU]
a
ACD Calls In Queue
570[BB]
b
ACD Call Qualifier
571
ACD Agent Logout (Primary Group)
572[UUU]
ACD Agent Login (Primary Group)
573
ACD Group Member Status
574
ACD Supervisor/Agent Help
575
ACD Supervisor Logout
