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VMware, Inc.

 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com

Copyright © 2010 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed 
at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be 
trademarks of their respective companies. Item No: VMW_10Q3_BRO_SERVICES_USLET_EN_P1_R5

GSS Overview

• 

RSS feeds

 (

vmware.simplefeed.net/subscription

) – RSS 

feeds are available to customers and partners interested in 
receiving informational blogs, automated notifications 
regarding newly released patches and Knowledge Base 
articles, as well as notifications about product launches and 
other marketing information.

• 

YouTube

 (

youtube.com/vmwarekb

) – VMware KBTV 

leverages YouTube to deliver tutorials from virtualization and 
cloud infrastructure experts on a number of topics.

• 

Blogs

 (

blogs.vmware.com

) – VMware regularly publishes 

how-to articles on product-specific blogs written by VMware 
experts. Customers and partners can subscribe via RSS and 
stay up to date on the latest VMware product information 
and implementation best practices.

Customer Support Days

Customer Support Days (

vmware.com/support/customer_days.

html

) is a collaboration that brings together VMware Support, Sales 

and customers. These events provide a forum to share VMware 
product best practices, tips and tricks, and have discussions with 
senior VMware technical staff and fellow customers. 

Realize the Promise of Virtualization and Cloud 

Computing

With an experienced staff, extensive self-help resources and 
proactive use of interactive social media to reach customers  
with vital information, VMware Global Support Services delivers 
exceptional customer support that goes beyond the basics to 
help ensure IT success.

To learn more about VMware Global Support Services, please call 
toll-free 1-877-486-9273 in the U.S., or for global contact options, 
please see 

vmware.com/support/us_support.html

 to find the 

phone number for your region.

“I cannot praise the support we received enough! The 

Technical Support Engineer again resolved our issue 
swiftly. The support I have received over the past month 
from VMware has been second to none.”

 

—  Senior Systems Engineer, Major Banking and Financial 

Services Organization

products. This documentation includes technical manuals, 
release notes, tools and libraries. Users can also access to 
technical papers written by VMware partners.

• 

Download portal

 (

downloads.vmware.com

) – VMware 

customers can keep their environments up-to-date through 
the Download Portal, which provides access to drivers, tools, 
patches, release notes and security updates. The portal also 
enables access to older product releases and 
documentation.

• 

Online Support Request

 (

vmware.com/support/contacts/

file-sr.html

) – VMware enables organizations to quickly 

complete a support request online. Online support requests 
are offered to customers with a support contract.

• 

Account Management portal

 (

vmware.com/support/

licensing

) – Authorized visitors to the VMware Account 

Management portal can obtain a new license, modify an 
existing license, register or activate a license and manage 
the use of license keys.

Collaborative Social Support Interaction

VMware leverages the power of social networks, and other 
collaboration tools, to provide rich customer support. These tools 
proactively engage customers and partners, and allow 
organizations to easily connect with experts who have deep 
knowledge of virtualization and cloud infrastructure solutions. 
They also provide a way for VMware to evolve its technical 
content based on input from customers and partners.

• 

Online communities 

(

vmware.com/community

) – VMware 

sponsored community forums enable customers and 
partners to network with peers and share best practices, 
issues and resolutions. Participants learn about new 
releases, discuss current issues, register for events and 
more. VMware communities are the place to meet online 
with virtualization experts who use the technology  
every day.

• 

Twitter

 (

twitter.com/vmwarecares or www.twitter.com/

vmwarekb

) – VMware uses a variety of product-centric 

Twitter accounts to provide interactive support to customers 
and partners. VMware experts tweet regularly to answer 
questions and proactively provide updates related to 
announcements, issues and alerts.

• 

VMware Toolbar

 (

vmwaretoolbar.com

) – The VMware 

Toolbar can be installed on an Internet Explorer, Firefox or 
Safari browser to connect with VMware experts and staff to 
receive instant access to patches, documentation and more.

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