VMware Global
Support Services
Accelerate Your Return on Investment
GSS Overview
B R O C H U R E
Страница 1: ...VMware Global Support Services Accelerate Your Return on Investment GSS Overview B R O C H U R E...
Страница 2: ...nd online resources enable organizations to maintain continuous operation of their IT environments Mission Critical Support As a complement to VMware Production Support VMware Mission Critical Support...
Страница 3: ...arties building solutions for the vSphere platform Hours of Operation 24x7 24x7 12x5 12x5 12x5 6 a m 6 p m local time Target Response Time 30 minutes or less 24x7 for Severity 1 issues 30 minutes or l...
Страница 4: ...Support Engineer again resolved our issue swiftly The support I have received over the past month from VMware has been second to none Senior Systems Engineer Major Banking and Financial Services Organ...
