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VKI Publication # N016489

February 2012

Page 1 of 58

HOT BEVERAGE SYSTEM

Operation and Service Manual

Содержание Suprema

Страница 1: ...VKI Publication N016489 February 2012 Page 1 of 58 HOT BEVERAGE SYSTEM Operation and Service Manual ...

Страница 2: ...r of Cups per Carafe 20 Frequency of Messages 21 Service Counter 21 Bottom Pause Delay 22 Canceling Messages 22 Free Vend Key Switch Set Up 23 Brewer Rewind Message 23 Number of Chocolate Pump Cycles 24 Double Cup Feature 24 Press Hold Hot Water 25 Temperature 25 Custom Message 25 Language 26 Water Level Probe 27 Post Mix 27 Locking the Counters 28 Force Vend Feature 28 Operation Information 29 Re...

Страница 3: ...es access to the programming and to the configuration of the machine FREE COIN Toggles the machine from FREE mode to COIN mode Red indicator LED will be lit when the machine is in FREE mode OPEN BREWER RESET PRODUCT This button is red to simplify identification for the caretaker It opens the brewer to perform maintenance RINSE CYCLE Provides access to the rinse cycles for the brewer and chocolate ...

Страница 4: ...ies 1 Remove the coffee maker from its shipping carton a Lay the coffee maker on its side b Cut the tape on the bottom of the carton c Fold the flaps outwards and cut off the bottom flap d Remove the polystyrene foam packing material and cut the plastic bag with scissors as indicated in figure 3 e Turn coffee maker upright and lift off the carton f Remove the remaining polystyrene packing and the ...

Страница 5: ... for a short while afterwards and trigger the thermal cut off switch 1 Reset the thermal cut off switch a Remove the valve cover figure 1 on the front of the hot water tank b Remove the plastic wing nut securing the water tank access panel to the top of the machine c Remove the water tank access panel d Press the reset button on the thermal cut off switch figure 2 2 Re install the water tank acces...

Страница 6: ...acking paper c Align the upper half of the decal with the right side of the inner door d When satisfied with the alignment apply the lower portion of the decal to the door surface e Lift the upper portion of the decal and remove the backing paper f Apply pressure to the upper half of the decal from the center outwards 2 Apply the Diagram decal a Peel the backing from the decal b Align the decal be...

Страница 7: ... the coffee maker into the wall outlet 2 Switch the coffee maker ON a The main power switch is found on the back of the coffee maker b When the power is switched ON you should hear the coffee maker filling with water c Check the plumbing for leaks and correct them if necessary d Check the display for any messages and take the indicated action 3 Fill the ingredient dispenser with coffee a Open the ...

Страница 8: ...er and to open the front door The tables below outline the clearances needed for the area in which the coffee maker is installed Installation Dimensions Suprema Height 41 inches 104 5 cm Depth 28 inches 71 5 cm Width 22 5 inches 57 cm Height with Hopper Extension 45 inches 114 5 cm Width with cup holder 26 5 inches 67 5 cm Width with A P P unit or bill acceptor unit or condiment stand 32 5 inches ...

Страница 9: ...1 4 x 1 4 x 3 8 or a 3 8 x 3 8 x 3 8 or a 1 2 x 1 2 x 3 8 depending on the size of the piece of pipe that has been cut out If using 1 4 tubing the last measurement of the above three descriptions should be 1 4 3 Secure the fittings a Using T s and reducing T s insert the compression ferrules b Carefully tighten the nuts 4 Attach and secure the tubing a Insert the tubing into the T with a compressi...

Страница 10: ...ng to the inlet of the water filter a Most filters have an arrow to indicate the direction of the water flow 2 Connect a section of tubing to the water filter outlet and run it to the inlet of the machine a Insert the tubing into the outlet side of the water filter and secure b Coil an extra 18 inches 45 centimeters of tubing behind the coffee maker to allow for repositioning of the coffee maker c...

Страница 11: ...re with a thermometer Test brew a cup of coffee Use coins to test a coin changer if one is being used Familiarize the caretaker with the coffee maker This includes cleaning how to use the keys whom to call in case of a problem etc Check for leaks one final time Tighten fittings where necessary If the coffee maker is equipped with the hot chocolate option and uses the refillable chocolate container...

Страница 12: ...tons c The next counter is the VEND TOTAL counter This counter can only be viewed and it is not possible to reset it at this point To scroll to the next counter press the UP button on the hidden menu scroll buttons d The next counter to be displayed is the VEND TOTAL RESET counter resettable Press the START button to reset if needed e The next counter to be displayed is the TOTAL SELECTION counter...

Страница 13: ...er combinations again depending on what is pressed and which LED s are illuminated on the selection panel To switch an LED off again press the corresponding button a second time Coin Dispense The COIN DISPENSE menu will only appear and function if the coffee maker is in COIN mode If the coffee maker is in FREE mode this feature will be completely disabled and the message will not appear on the dis...

Страница 14: ...ed switch power to coffee maker ON d The following message will now appear on the display e Enter the TOTAL COUNTER RESET access code described below Total Counter Reset Access Code The following is the factory preset TOTAL COUNTER RESET access code press the following in the sequence outlined below Once the access code has been entered a counter will appear on the top left of the display and will...

Страница 15: ...h the SET UP mode Please note that there are some differences between the Regular software version and the APP software version Suprema Model Type REG APP PRODUCT ON OFF SET PRODUCT SET WATER SET PRICE ENABLE SWITCHES SET DEFAULT SET TOP PAUSE SET BOTTOM PAUSE MAXIMUM CUPS FOR CARAFE FREQUENCY OF MESSAGES SERVICE COUNTER BOTTOM PAUSE DELAY MESSAGES ON OFF FREE VEND KEY SWITCH SET REWIND CHOCO PUMP...

Страница 16: ... proceed to the next setting press the hidden UP or DOWN scroll buttons Setting Products 1 To adjust product settings press the UP button on the hidden menu scroll buttons and scroll until the following message appears a Press the START button to enter the set mode b At this point you can now select the product settings for any cup size product and product strength by pressing the appropriate butt...

Страница 17: ...gs press the UP button on the hidden menu scroll buttons and scroll until the following message appears a Press the START button to enter the set mode b At this point you can now select the price setting for any cup size and product by pressing the appropriate buttons on the selection panel The price setting displayed will correspond to the LED s that are illuminated c Using the hidden setting adj...

Страница 18: ...es only a large cup for hot chocolate it is possible to cancel only the small and medium cups for hot chocolate without canceling the large cup 1 To cancel individual selections press the UP button on the hidden menu scroll buttons and scroll to the SET PRICE menu a Press the START button to enter the set mode b At this point you can now select the price setting for the cup size and product you wa...

Страница 19: ...ttons Setting the Top Pause The TOP PAUSE occurs when the brewer is at top dead center and is before the regular pause When the piston reaches top dead center in the cylinder the brewer will pause for the amount of time set in this menu to allow the coffee and water to steep mix together The higher the TOP PAUSE is set to the stronger the cup of coffee that is brewed by the equipment 1 To set the ...

Страница 20: ... it will start at the maximum number of cups set in this menu and decrement by one cup every time the carafe button is pressed 1 To set the maximum number of cups for a carafe press the UP button on the hidden menu scroll buttons and scroll until the following message appears a Press the START button to enter the set mode b Using the hidden setting adjustment buttons increase or decrease the maxim...

Страница 21: ...hat when reset starts at 6000 and decrements by one every time a product is dispensed Once it reaches zero the following message appears This message acts as a reminder that regular maintenance is due on the equipment Please note that this feature can be canceled For more information please check the CANCELING MESSAGES section of this manual 1 To reset the service counter press the UP button on th...

Страница 22: ...CANCELABLE MESSAGES Refill Large Hopper Refill Small Hopper Refill Chocolate Empty Grounds Call Key Operator Service Message Custom Messages Temp Too Low 1 To cancel one of the passive messages or to make the message active press the UP button on the hidden menu scroll buttons until the following message appears a Press the START button to enter the set mode b Scroll through the messages by pressi...

Страница 23: ...RT button to enter the set mode b Scroll to the required function type by pressing the hidden setting adjustment buttons c To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD Setting the Rewind Message This feature enables a message to appear as a reminder that the brewer rewind must be cleared and grounds container must be emptied It ca...

Страница 24: ... coffee it is possible to set a 10 oz large cup to brew a double cup 1 To program a cup to be a double cup press the UP button on the hidden menu scroll buttons until the following message appears a Press the START button to enter the set mode b On the front selection panel press the cup size that needs to be programmed to become a double cup The LED that corresponds to that cup size will illumina...

Страница 25: ...ttom row of the display will now indicate the currently programmed temperature setting b Using the hidden setting adjustment buttons increase or decrease the temperature for the water tank c When programmed this will be the maximum temperature to which the water will heat Once the water has reached this temperature the heater will switch off Setting the WARMING UP Warning Message a Press the START...

Страница 26: ...either one of the two hidden menu scroll buttons Please note that when entering a custom message the display has two lines of message space with 16 characters on the first line and 15 on the second Verify that your message fits in the available space Also note that the CUSTOM MESSAGE feature must be enabled in the MESSAGES ON OFF menu for it to function Setting Language The messages that appear on...

Страница 27: ...the WATER MAX BREWER menu and press START d Using the example above we know that the maximum coffee water timing on this unit is 3 5 seconds This value has to now be entered as the maximum in this menu This setting will now limit the water being dispensed into the brewer from the coffee valve to a maximum of 3 5 seconds e It will now be necessary to return to the SET WATER menu Using the example a...

Страница 28: ...counters or OFF to unlock them c To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD Setting the Force Vend Feature There are three different settings that can be programmed for this particular feature This feature can be set in the SET UP mode 1 To set the FORCE VEND feature press the UP button on the hidden menu scroll buttons and scro...

Страница 29: ...ess the HOT CHOCOLATE button on the front selection panel of the coffee maker to reset the chocolate message counter f Press the red OPEN BREWER button to cycle the brewer back to the home position If the counters have been properly reset when the hoppers and chocolate container were filled it will be possible to get a fairly accurate reading on their level status To check their levels simply pres...

Страница 30: ...Indicators A feature has been included on this software version that will indicate the system s status There are indicator symbols on the bottom right corner of the LCD that will always appear The symbols are outlined below SYMBOLS MEANING OF SYMBOLS When these two symbols toggle from one to the other microprocessor is OK and heater is off temperature of water is at proper level When these two sym...

Страница 31: ...nd the home position If the brewer does not read the home position it will run a dry cycle no water or product and stop once it reads the home position If the home position is not found within 24 seconds the brewer motor will stop and an error message will appear If the chocolate pump falls out of the home position it will automatically cycle until it reads the home position and then it will stop ...

Страница 32: ...ate the chocolate rinse cycle by pressing the RINSE CYCLE button on the control panel inside the front door a It will now be necessary to select the type of rinse cycle required For a chocolate rinse press the HOT CHOCOLATE button on the front selection panel to begin the cycle b The chocolate valve will now open and dispense water from the tank for about five seconds and the whipper will activate...

Страница 33: ...ll break down all the oils and stains that have accumulated on the brewer To cancel the five minute pause and proceed to the seven rinse cycles press the START button For proper brewer cleaning it is recommended that the full cycle be performed c After the 5 minutes have elapsed the brewer will cycle dumping the cleaner into the waste container in the process The brewer will then automatically cyc...

Страница 34: ...oad software updates from the Data Link device to the coffee maker Following this procedure will not change any settings that have already been programmed into the software 1 Switch the power to the coffee maker OFF 2 Interface the Data Link with the coffee maker a Open the front door b Open the inner door c The RS232 connector illustrated below is located above the control panel on the inside of ...

Страница 35: ...l the values to factory settings both the DOWNLOAD PROGRAM and DOWNLOAD FACTORY SETTINGS LED s should be lit indicating that both of these functions are active 5 Press the START button on the Data Link to activate the downloading procedure 6 The program will now download automatically The downloading procedure will take approximately three minutes 7 Remove the DB9 cable and Data Link phone jack ha...

Страница 36: ...r to another the procedure outlined below must be performed This needs to be done with the power to the coffee machine ON Step 1 Transferring Settings to the Data Link Device 1 Connect the Data Link phone jack harness to the free connector on the back of the front board 2 Press the SET UP button on the back of the front board a The following message will appear on the display 3 Press the bottom sc...

Страница 37: ...multiple Suprema coffee makers require the same custom message to be displayed this too can be transferred from one unit to several others Simply program the custom message on the first unit and perform STEP 1 on the previous page Transferring Settings to the Data Link Device Once done follow the procedure outlined below This procedure will transfer ONLY the custom message Please note however that...

Страница 38: ...CHECK FOR A JAMMED BUTTON START button or HOT WATER button is stuck pressed down Fascia may be binding against the side of the START button or HOT WATER button Re align fascia or trim fascia around the button s START button or HOT WATER button may have collapsed Replace front board CHECK WATER TEMP HARNESS The temperature probe harness is not connected to the rear board Connect the temperature pro...

Страница 39: ...rd Connect the overflow harness to the rear board PLEASE CHECK TANK HARNESS The water tank harness is not connected to the rear board Connect the water tank harness to the rear board PLEASE CHECK WATER SOURCE Indicates a problem with the main water supply not getting to the water tank At this point the water tank is not full and this message has to be reset To reset it switch the power off and on ...

Страница 40: ...probes They may be covered with lime or scale Clean the probes or delime the water tank components Inlet valve may be leaking constantly allowing water to enter the tank Replace the inlet valve Water in the tank may be boiling Turn temperature down to 185 195 F If message cannot be cleared rear board may be wet Replace the board and let the wet one dry overnight WATER OVERFLOW EMPTY DRY CATCH The ...

Страница 41: ...brewer motor will cycle and stop in a position where it will accept the brewer with the chamber open 2 Place the brewer onto the brewer bracket a Make sure that the brew chamber is open b Gently grasp the brewer with one hand on the top and the other hand on the bottom c Align the top edge of the brewer with the locating flanges on the brewer bracket One flange is at the left side of the bracket a...

Страница 42: ...board 3 Remove the two lower screws attaching the motor to the bracket a These screws are located below the drive coupling 4 Loosen the two upper screws 5 Lift the motor and switch assembly up and clear of the key hole slots 6 Remove the switch assembly a Remove the three screws that secure the bracket to the motor b Disconnect the wires from the brewer motor Installing the Brewer Motor 1 Install ...

Страница 43: ...he hose to the inlet fitting at the bottom of the water tank b Pull firmly on the hose to remove it 7 Remove the screws that secure the inlet valve to the back of the machine Installing the Inlet Valve 1 Make sure the coffee maker is switched OFF 2 Position the valve in place and secure it with the two screws 3 Replace the two wires onto the inlet valve a Wires 6 1 and 7 1 4 Secure the hose using ...

Страница 44: ... warm water and insert it into the tank outlet tube 2 Insert the valve into the appropriate outlet of the hot water tank a The top outlet is for chocolate the center is for hot water and the lower is for coffee water 3 Re connect the valve wires a Coffee valve wires are numbered 3 and 1 8 Hot water valve wires are numbered 2 and 1 7 Chocolate valve wires are numbered 4 and 1 6 The green ground wir...

Страница 45: ...ose fitting from the whipper motor if installed 8 Disconnect the water tank harness from the rear board 9 Disconnect the temperature probe harness from the rear board 10 Disconnect the wires identified in the table below For more information about wiring consult the wiring section of this manual 11 Carefully slide the water tank forward and out of the machine WIRE CONNECTED TO 1 2 on General Harne...

Страница 46: ...tch going to the heater element 3 Disconnect the 3 position wiring receptacle from the water level switch 4 Disconnect wire 14 going to thermal cut off switch 5 Remove the lid assembly a Press the lock latch on the lid to free it b Lift the assembly up and out of the water tank Installing the Water tank Lid Assembly 1 Lower the lid assembly into the water tank a Slide the back of the lid into the ...

Страница 47: ...t a Remove plate clamp securing the thermal cut off probe to the element Installing the Heater Element 1 Position the heater element into the tank lid a The curve at the bottom of the heater element should point towards the rear of the tank 2 Secure the element to the tank lid with the two 11 16 brass nuts 3 Replace thermal shut off plate clamp and probe 4 Replace the lid assembly a Refer to the I...

Страница 48: ...ug b Push drain plug upwards until it goes through the bottom of the tank to the inside c Remove the tank lid d Reach inside the tank and remove drain plug Installing the Drain Valve 1 Install the drain valve a Remove tank lid b Add new o rings to the drain valve c From the top of the tank push the drain valve through the bottom front tube d Install the clips The smaller clip goes on the top slot ...

Страница 49: ...aker 6 Remove the ingredient dispenser Installing the Ingredient Dispenser 1 Position the drive pins of the motor so they are all vertical 2 Position the drive couplings of the ingredient dispenser so that they are vertical 3 Place the ingredient dispenser on the ingredient dispenser bracket a Make sure the ingredient lid is up and the ingredient dispenser couplings and motor drive pins mate 4 Sli...

Страница 50: ...e for the large section of the ingredient dispenser coffee Wires 4 and 12 1 are for the small section decaf 4 Install the ingredient dispenser bracket 5 Install the ingredient dispenser a Refer to the Installing Ingredient Dispenser instructions in this manual 6 Install the brewer bracket 7 Install the brewer Removing the Front Circuit Board 1 Open the inner door 2 Disconnect any harnesses connect...

Страница 51: ...r 9 Remove the rear board a Grasp the board and lift it up to free it from the joggle Installing the Rear Circuit Board 1 Place the rear board onto the joggle on the rear wall of the machine a Place the board on the back wall and slide it downwards until it aligns with the joggle b Hold it in place and secure it to the cabinet with a screw 2 Connect all the cables and harnesses a All the connector...

Страница 52: ...lling the Fuse Box Assembly 1 From inside the cabinet put the service cord through the fuse box location cutout in the back of the cabinet 2 Place the fuse box into position 3 Align the holes on the fuse box with the holes on the cabinet wall 4 Secure with two screws 5 Connect the wires identified in the table below WIRE CONNECTED TO 3 2 on fuse box harness 11 on water tank harness 3 3 on fuse box...

Страница 53: ...SUPREMA OPERATION SERVICE MANUAL Suprema Operation Service 02 2012 Page 53 of 58 ELECTRICAL WIRING DIAGRAMS ...

Страница 54: ...SUPREMA OPERATION SERVICE MANUAL Page 54 of 58 02 2012 Suprema Operation Service SUPREMA SUPREMA SUPREMA SUPREMA ...

Страница 55: ...SUPREMA OPERATION SERVICE MANUAL Suprema Operation Service 02 2012 Page 55 of 58 SUPREMA SUPREMA ...

Страница 56: ...SUPREMA OPERATION SERVICE MANUAL Page 56 of 58 02 2012 Suprema Operation Service HARNAIS RÉSERVOIRE EAU CHAUDE WATER TANK HARNESS SUPREMA G410280 ...

Страница 57: ...switches on the inside of the coin changer and adjust them accordingly Consult the diagram below for the function of each switch 5 Slide the key hole slots of the changer onto the mounting screws a Having removed the acceptor you will see three key hole slots on the rear wall of the changer Align these slots with the three mounting screws on the inside of the door It may be necessary to hold the c...

Страница 58: ...e of the plastic and pull it inwards to free it from the bezel 3 Once the plastic cover is loose remove it from the door 4 Remove the graphics sheet from behind the plastic cover 5 Using the decal sheet provided peel off the product cup size and price decals required and stick them onto the graphics sheet 6 Once done place graphics sheet inside the plastic cover 7 Place plastic cover and graphics ...

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