Phone:
Fax:
Email:
Web:
(877) 698-4946
(949) 585-9563
[email protected]
www.vizio.com/support
Hours of operation:
Monday - Friday: 5 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
TECHNICAL SUPPORT
There is no power.
• Press the
POWER
button on the remote control or on the top of your Sound Bar.
• Ensure the power cords are securely connected.
• Turn the Subwoofer power switch to ON.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
• To conserve power, the Sound Bar shuts off automatically after 30 minutes if not in use.
There is no sound from the
Sound Bar.
• Increase the volume. Press
Volume Up
on the remote control or on the top of your Sound Bar.
• Press MUTE on the remote to ensure the Sound Bar is not muted.
• Select a different input source (HDMI, Analog, Digital, or Wireless).
• Be sure the audio cable coming from the TV is connected to an audio output, not an audio input.
• If listening to an HDMI source, be sure the source is set to PCM or Dolby Digital.
I hear buzzing or humming.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may
be with the original device.
• Connect your device to a different input on the Sound Bar.
There is no sound coming
from the Subwoofer.
• If the lights on the Subwoofer are blinking in this pattern: LONG OFF, SHORT ON, you need to pair the Subwoofer
with the Sound Bar. See Re-Linking the Subwoofer and Sound Bar on page 14.
• Move the Subwoofer closer to the Sound Bar.
• Turn the Subwoofer power switch to ON.
How do I listen to SRS
WOW or Dolby Digital?
• To activate SRS WOW, press the SRS TSHD button on the remote twice.
• To listen to Dolby Digital, your device must be playing content in Dolby Digital format. Dolby Digital is only
available over Digital Coaxial, Digital Optical, or HDMI connections.
I would like to adjust the
sound on the Subwoofer
and Sound Bar.
• Adjust the bass and treble levels using the remote.
• Try enabling/disabling SRS TruSurround and SRS WOW.
• Adjust the volume level on the subwoofer using the remote.
Do you have questions?
Let us help - all VIZIO products include
FREE
lifetime technical support.
The VIZIO support team is highly trained and is based in the United States.
We can help with:
• Product Setup
• Technical Problems
For the best support experience, please have your VIZIO model number, serial number, and date
of purchase available before your call.
• Warranty Questions
• And More
There is no picture when
playing content connected
by an HDMI cable.
• Make sure the Sound Bar is ON.
• Set the Sound Bar input to HDMI 1 or HDMI 2.
• Set your TV input to the HDMI port to which the Sound Bar is connected.
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