ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only
VIZIO provides a warranty to the original purchaser of a new Product against defects
in materials and workmanship for a period of one year of non-commercial usage
and ninety (90) days of commercial use. If a Product covered by this warranty is
determined to be defective within the warranty period, VIZIO will either repair or
replace the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@
VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM
Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific
Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE
SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER. Proof of purchase in the form
of a purchase receipt or copy thereof is required to show that a Product is within the
warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement
parts and Products may be new or recertified at VIZIO’s option and sole discretion.
Replacement parts and Products are warranted for the remaining portion of the
original warranty or for ninety (90) days from warranty service or replacement,
whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will
cover return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE
SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box
and shipping material or packaging that affords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the covered
Product to the VIZIO service center.
ONE-YEAR LIMITED WARRANTY
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.
This warranty does not cover, for example: cosmetic damage, normal wear and
tear, improper operation, improper voltage supply or power surges, signal issues,
damages from shipping, acts of God, any type of customer misuse, modifications or
adjustments, as well as installation and set-up issues or any repairs attempted by
anyone other than by a VIZIO authorized service center. Products with unreadable
or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “FACTORY
RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN
DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR
ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER
INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS,
WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT
EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST
REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE
WITHOUT NOTICE.
CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.
Products are often returned due to a technical problem rather than a defective product
that may result in unnecessary shipping charges billed to you. Our trained support
personnel can often resolve the problem over the phone. For more information on
warranty service or repair, after the warranty period, please contact our Support
Department at the number below.
Address:
Phone:
Fax:
Email:
Web:
39 Tesla
Irvine, CA 92618, USA
(877) 698-4946
(949) 585-9563
[email protected]
www
.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
TECHNICAL SUPPORT
Customer support and quality service are integral parts of VIZIO’s commitment to
service excellence. For technical assistance contact our VIZIO Technical Support
Department via email or phone. Please have your VIZIO model number, serial number,
and date of purchase available before your call.
Model Number:
Serial Number:
Date of Purchase:
VBR120
Your serial number is located on the back of the Blu-ray Player.