English - 23
HELP & TROUBLESHOOTING
United States and Canada
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS
OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS
WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY,
DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF
PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU
PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action
waiver for United States residents. If you live in the United States, the binding
arbitration agreement and class action waiver affect your rights under this
warranty. Please read the text under the section titled “Binding Arbitration
Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for
one (1) year from the date of original purchase. For commercial use, VIZIO warrants
this product on the terms set forth below for ninety (90) days from the date of
original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the
product is used normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser
of a new product. The purchase must have been made from an authorized retailer
in the United States (including Puerto Rico) or Canada. The product must also be
located in the country where it was purchased at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the
duration of the warranty on select new product purchases. To determine if this
guarantee applies to your product, refer to the model’s product information page at
www.vizio.com, look for the “zero bright pixel” guarantee on the box, or contact VIZIO
Technical Support at the email address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help
and troubleshooting. To obtain warranty service, contact VIZIO Technical Support via
email at [email protected] or via phone at 877 MY VIZIO (877-698-4946).
LIMITED WARRANTY
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service
center. You may be required to supply a purchase receipt (or copy) to show that the
product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the product in its
original packaging or in packaging that affords an equal degree of protection. VIZIO
Technical Support will provide instructions for packing and shipping the product to
the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL
BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY
SERVICE. If this occurs, your product will be restored to its original state. You will
be responsible for restoring all applicable user data and downloaded applications.
Recovery and reinstallation of user data and downloaded applications is not
covered under this warranty. In order to protect your personal information, VIZIO
recommends that you always clear all personal information from the product before
it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option)
repair or replace it, or refund the purchase price to you. There will be no charge
for parts or labor during the warranty period. Replacement parts may be new or
recertified at VIZIO’s option and sole discretion. Replacement parts and VIZIO’s labor
are warranted for the remaining portion of the original warranty or for ninety (90)
days from warranty service, whichever is longer.
Types of Service
Displays that are 30 inches or larger will usually be repaired in-home. If in-home
repair is not available, VIZIO will provide other service options. Displays that are 40
inches or larger may be eligible for in-home replacement if in-home repair is not
available.
Both in-home repair and in-home replacement require complete and easy access
to the product and neither includes de-installation or re-installation of the product.
In-home repair and in-home replacement are subject to availability.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty
service. VIZIO is not responsible for transportation costs to the service center, but
VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c)
improper operation; (d) improper voltage supply or power surges; (e) signal issues;
(f) damage from shipping; (g) acts of God; (h) customer misuse, modifications or
adjustments; (i) installation, set-up, or repairs attempted by anyone other than by
a VIZIO authorized service center; (j) products with unreadable or removed serial
There is no power.
•
Press the
POWER button on the remote control or on the top of your sound bar.
•
Ensure the power cord is securely connected.
•
Plug a different device into the electrical outlet to verify that the outlet is working correctly.
There is no sound.
•
Increase the volume. Press
Volume Up
•
Press
MUTE on the remote to ensure the sound bar is not muted.
•
Press
INPUT
•
•
On the optical input, the input LEDs will flash rapidly and vocally announce
if an unsupported format is present. Set the source to output PCM.
•
or
STANDARD, not VARIABLE
•
is not muted.
I hear buzzing or humming.
•
Ensure all cables and wires are securely connected.
•
not, the problem may be with the original device.
•
Connect your device to a different input on the sound bar.
The remote isn’t working.
•
Replace the remote batteries with new ones.
•
Point the remote directly at the center of the Sound Bar when pressing a button.
•
streaming application. (e.g., Pandora doesn’t support the Back button.)
