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Warranty Information
UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT,
PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT
AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU
PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver for United States residents. If you live in the United States,
the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled
“Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from the date of original purchase. For
commercial use, VIZIO warrants this product on the terms set forth below for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when the product is used normally in accordance with VIZIO’s user
guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser of a new product. The purchase must have been made
from an authorized retailer in the United States (including Puerto Rico) or Canada. The product must also be located in the country where it
was purchased at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
our product may qualify for a warranty against zero bright pixel defects for the duration of the warranty on select new product purchases.
To determine if this guarantee applies to your product, refer to the model’s product information page at www.vizio.com, look for the “zero
bright pixel guarantee on the box, or contact VIZIO Technical Support at the email address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact
VIZIO Technical Support via email at [email protected] or via phone at 877 MY VIZIO (877-698-4946). The VIZIO Technical Support
hours are :00AM to :00PM Monday through Friday and :00AM to :00PM Saturday and Sunday, Pacific Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service center. You may be required to supply a purchase receipt
(or copy) to show that the product is within the warranty period.
hen you return a product to a VIZIO service center, you must ship the product in its original packaging or in packaging that affords an equal
degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND
ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored to its original state. You will be responsible for restoring all
applicable user data and downloaded applications. Recovery and reinstallation of user data and downloaded applications is not covered
under this warranty. In order to protect your personal information, VIZIO recommends that you always clear all personal information from
the product before it is serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its option) repair or replace it, or refund the purchase price to
you. There will be no charge for parts or labor during the warranty period. Replacement parts may be new or recertified at VIZIO’s option and
sole discretion. Replacement parts and VIZIO’s labor are warranted for the remaining portion of the original warranty or for ninety (90) days
from warranty service, whichever is longer.
Types of Service
Displays that are 32 inches or larger will usually be serviced in-home. In-home service requires complete and easy access to the product and
does not include de-installation or re-installation of the product. In-home service is subject to availability. VIZIO will provide other service
options when in-home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for transportation costs to
the service center, but VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage supply or power
surges (e) signal issues (f) damage from shipping (g) acts of God (h) customer misuse, modifications or adjustments (i) installation, set-up,
or repairs attempted by anyone other than by a VIZIO authorized service center; (j) products with unreadable or removed serial numbers; (k)
products requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satisfied With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve the issue informally with VIZIO. If you are unable
to resolve the issue informally and wish to file a formal claim against VIZIO, and if you are a resident of the nited States, you must submit
your claim to binding arbitration according to the procedures described below, unless an exception applies. Submitting a claim to binding
arbitration means that you do not have the right to have your claim heard by a judge or jury. Instead your claim will be heard by a neutral
arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY
OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS
WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT’S SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING
ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED
BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about the American Arbitration Association and its rules for arbitration
by visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in interstate or international commerce, the
Federal Arbitration Act will apply.
The filing fees to begin and carry out arbitration will be shared between you and VIZIO, but in no event will your fees ever exceed the
amount allowable by the American Arbitration Association, at which point VIZIO will cover all additional administrative fees and expenses.
VIZIO waives its right to recover attorneys’ fees in connection with any arbitration under this warranty. If you are the prevailing party in an
arbitration to which the Supplementary Procedures for Consumer-Related Disputes applies, then you are entitled to recover attorneys’ fees
as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the United States).
The place of arbitration will be Irvine, California, or your county of residence (if in the United States). The arbitrator will have no authority to
award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator
will not award consequential damages, and any award will be limited to monetary damages and will include no equitable relief, injunction, or
direction to any party other than the direction to pay a monetary amount. Judgment on the award rendered by the arbitrator will be binding
and final, except for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction. Except
as may be required by law, neither you nor VIZIO nor an arbitrator may disclose the existence, content, or results of any arbitration under
this warranty without the prior written consent of you and VIZIO.
ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. VIZIO AND
YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE
ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE
CAPACITY.
NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING
