ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Mexico Only.
VIZIO Sales & Marketing México S. de. R.L. de C.V. provides a warranty to the original purchaser of a new Product
against defects in materials and workmanship for a period of one year of non-commercial usage or ninety (90)
days of commercial use. If a Product covered by this warranty is determined to be defective within the warranty
period, VIZIO Sales & Marketing México S. de. R.L. de C.V. will either repair or replace the unit at its sole option and
discretion.
To obtain warranty service, contact VIZIO Sales & Marketing México S. de. R.L. de C.V. Technical Support via email:
[email protected] or via phone within Mexico (toll free) at 01 (800) 801-0096 or from outside
of Mexico (toll free) at 001 (855) 472-7444, from 9:00AM to 6:00PM Monday through Friday (CST) or visit www.vizio.
com/es-mx. Pre-authorization must be obtained before sending any product to a VIZIO Sales & Marketing México
S. de. R.L. de C.V. service Center. Proof of purchase in the form of a purchase receipt or copy thereof is required to
show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO Sales & Marketing México S. de. R.L. de C.V.’s option and sole discretion. Replacement parts
and units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty
service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service center to obtain
warranty service. VIZIO Sales & Marketing México S. de. R.L. de C.V. is not responsible for transportation costs to
the service center, but VIZIO Sales & Marketing México S. de. R.L. de C.V. will cover return shipping to the customer.
Pre-authorization is required before sending any unit in for warranty service.
Product returns to VIZIO Sales & Marketing México S. de. R.L. de C.V.’s service centers must utilize either the original
carton box and shipping material or packaging that affords an equal degree of protection. VIZIO Sales & Market-
ing México S. de. R.L. de C.V. Technical Support will provide instructions for packing and shipping the covered
Product to the VIZIO Sales & Marketing México S. de. R.L. de C.V. service center.
Limitations and Exclusions
VIZIO Sales & Marketing México S. de. R.L. de C.V.’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper op-
eration, improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of
customer misuse, modifications or adjustments, as well as installation and set-up issues or any repairs attempted
by anyone other than by a VIZIO Sales & Marketing México S. de. R.L. de C.V. authorized service center. Products
with unreadable or removed serial numbers, or requiring routine maintenance are not covered. This one year
limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, IN-
CLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED
IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO Sales & Marketing México S. de. R.L. de C.V.’S TOTAL LI-
ABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO Sales
& Marketing México S. de. R.L. de C.V.’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO
Sales & Marketing México S. de. R.L. de C.V. SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION
OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAM-
AGES. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental
or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT
TO CHANGE WITHOUT NOTICE. CHECK www.vizio.com/es-mx FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO Sales & Marketing México S. de. R.L. de C.V. product is capable of storing personal data and other
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN
WARANTY SERVICE. If this occurs, your product will be restored to you configured as originally purchased. You will
be responsible for restoring all applicable data and passwords. Recovery and reinstallation of user data is not
covered under this Limited Warranty. In order to protect your personal information, VIZIO Sales & Marketing México
S. de. R.L. de C.V. recommends that you always clear all personal information from the unit before it is serviced,
regardless of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page www.vizio.com/es-mx or look for the “zero bright pixel” guarantee on the box.
INFORMATION EXCLUSIVELY FOR MEXICO
VIZIO Sales & Marketing México S. de. R.L. de C.V. is not obligated to honor the warranty in the following cases.
(a) When the Product has been used under other than normal conditions.
(b) When the Product has not been operated according to the accompanying instructions for use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO Sales & Marketing México
S. de. R.L. de C.V. or the respective seller.
You may contact the importer or the merchant from whom you purchased the VIZIO Sales & Marketing México S.
de. R.L. de C.V. Product to make a warranty claim, to obtain information related to the procedure to file a warranty
claim, and to obtain information related to parts, components, supplies and accessories, or contact VIZIO Sales &
Marketing México S. de. R.L. de C.V.’s authorized representative as follows:
Warranty Support LATAM S.A. de C.V.
Calle Coahuila #326
Colonia Bellavista
León, Gto. C.P. 37360
Telephone number within Mexcio (toll free): 01 (800) 801-0096
Telephone number from outside of Mexcio (toll free): 001 (855) 472-7444
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it
was purchased. For customers in Mexico with VIZIO Sales & Marketing México S. de. R.L. de C.V. televisions that are
larger than 32 inches, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its authorized representative will provide
onsite warranty coverage of repair and/or replacement services.
Under the terms of this warranty, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its representative must ex-
change parts and components of the Product and include labor and shipping expenses of the Product on which
this warranty is valid, within the service network, at no cost to the consumer.
VIZIO Sales & Marketing México S. de. R.L. de C.V.
Blvd. Manuel Avila Camacho 36, Piso 12
Lomas de Chapultepec Sección I
Delegación Miguel Hidalgo
México, D.F. C.P. 11000
RFC: VSA110513BK9
LIMITED WARRANTY - MEXICO
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