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How do I reset the Stream Player to factory default settings?
1.
WARNING
: All of your data will be deleted. Press the
V Button
on your remote.
2. Select
Settings
>
System Settings
>
Restore to Factory Settings
.
3. Confirm that you wish to reset the unit back to default by selecting
RESET
.
4. The player will reboot. Follow the on-screen instructions.
There is no picture on the TV.
• Ensure all devices are plugged in. Turn all devices on.
• Set your TV input to the hDMI port the Stream Player is connected to.
• Ensure the hDMI cable connected to your TV is connected to the OUT port on the Stream Player. See
page 8.
• Press the InPUT button. Select a different app or input source.
There is a picture but no sound.
• Ensure your TV is not set to
MUTE
.
• Increase the volume on your TV.
• If you are using a cable or satellite box, increase the volume on that device.
• If the issue only happens with one app, try restarting that app or checking the in-app settings.
The remote control is not working.
• Ensure the battery tray is inserted properly. See page 11.
• Place new batteries into the remote.
• TIP: your Player is also compatible with many USB keyboards and mice. Connect the keyboard or mouse
to the USB port on the player to use.
I am having trouble connecting to my network.
• If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the
Stream Player.
• If you are connecting wirelessly, try repositioning the Stream Player or your router/modem for the best
wireless connection.
• Turn all devices off. Restart your router/modem.
• Try to use another internet-connected device. If it is not working correctly, call your internet service
provider (ISP).
How do I add apps to my Stream Player?
• Open the Google Play Store app. This app offers easy access to a wide variety of applications developed
specifically for your device.
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