VivoLink VLHDMIMAT4X4, Руководство пользователя

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4K 4x4 HDMI2.0 Matrix Switcher
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11. Troubleshooting & Maintenance
Problems Potential Causes Solutions
Color losing or no video
signal output
The connecting cables may
not be connected correctly
or it may be broken. Check whether the cables
are connected correctly
and in working condition.
Fail or loose connection
Make sure the connection
is good
No output image when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Fail or loose connection
Make sure the connection
is good
Input source is with HDCP
while the HDCP
compliance is switched off. Send command /%[x]:[1].
to change HDCP
compliance status.
The display doesn’t
support the input
resolution.
Switch for another input
source or enable the
display to learn the EDID
data of the input.
No output on the amplifiers
connected to audio output
ports
The amplifiers are not able
to decode HDMI audio
Change for amplifiers that
are capable to decode
HDMI audio.
Cannot control the device
via front panel buttons Front panel buttons are
locked. Send command /%Unlock;
to unlock.
Cannot control the device
via IR remote
The battery has run off. Change for new battery.
The IR remote is broken.
Send it to authorized
dealer for repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver Adjust the distance and
angle and point right at the
IR receiver.
Power Indicator remains off
when powered on Fail or lose power
connection Check whether the cables
are connected correctly.
EDID management does
not work normally The HDMI cable is broken
at the output end.
Change for another HDMI
cable which is in good
working condition.