7
TROUBLESHOOTING
WARRANTY
We offer a ONE YEAR warranty for this product. If you have any problems with the machine, please
contact us directly. We have a 30 Day Return Policy. Pleast note, not following proper cleaning
instructions will result in a voided warranty.
PROBLEM
POSSIBLE CAUSE & SOLUTION
Heating head spins but does
not heat up.
Ensure wires underneath heating head are not cut or frayed. If wires
are not damaged then the temperature sensor may be out.
Machine has no power.
Bowl may not be secured to machine (all four latches should
activate the safety switch). If safety switch is pressed and switches
are on, check if red light is illuminating from switches.
Contact us for further assistance if it is still not working.
Electric cord for machine is
lost.
Standard cord used for computers, printers, etc. must be rated 20
AMPS. Cotton candy machine is designed to run on US 110V power.
Machine constantly vibrates.
Head/spinner is off balance. Contact us so that we may send you a
part replacement.
Heating head not turning,
motor running.
Ensure belt inside machine has not come loose. If belt has come
loose, reinstall in machine and adjust the belt tension by loosening
the 4 motor screws and repositioning the motor slightly. Replace
belt if broken.
NOTE:
Cleaning the machine after every 20 minutes of use is required for proper function. Failure to do
so may cause burning of floss and will also void the spinner head warranty.
When finished making candy floss, keep machine hot and running while cleaning the heating head by
slowly pouring a small amount of water into the center.
Keep water spinning through until color inside is closer to the bare aluminum again. Allow machine
to cool, and wipe down head with a damp cloth to clean off excess sugar. Stainless steel pan may be
cleaned with warm soapy water.
If the inside of the head needs to be cleaned, remove the four screws on top, then remove top plate. If
screws are difficult to remove, turn on the machine and heater for 15-20 seconds to free up the screws.
Allow machine to heat back up for one minute before making more candy floss. This will help the
machine run well and require only minimal cleaning after each use.
REMOVING BURNT SUGAR
Due to the nature of sugar, it is normal for a small amount to burn inside even with periodic cleanings.
This will not harm the machine or candy floss produced.
Remove burnt sugar by removing top plate from heating head and allowing machine to soak in vinegar
and then scrubbing clean. An abrasive cleaning pad (such as a Scotch-Brite pad) may be used for
especially hard burns.
CHANGING THE BELT
This package includes a Spare Belt
(E)
in case the belt currently installed in the machine fails.
To access belt: Remove shields from underneath heating head. Each shield is held in place by three
screws. Remove the top cover, which is held in place by a screw on each side.
USE WITH CAUTION:
Water will immediately become steam.
CLEANING
