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Troubleshoot Connection Issues (1)

Symptom 1:

I can not connect “NovoDS Studio” software to my NovoDS/NovoDS4K device.

Suggestion:

The first step is run “ping” command to test the network connection between your PC/MAC

and your NovoDS/NovoDS4K device.

Ping succeeds!

Ping fails!

The next step

is to make sure your NovoDS/NovoDS4K

device and the PC/MAC are on the same network.

Содержание novods

Страница 1: ...Quick Start Guide May 2017 ...

Страница 2: ...Outline Understand The Hardware Plan Your Deployment Understand The Software Try Your First Playlist Troubleshoot Connection Issues ...

Страница 3: ...nclosed power adaptor in the product package Ethernet port Built in WiFi Connect to a USB mouse for configuration or Connect to a touch panel LCD screen for a Kiosk How to Video Device Installation Setup at https youtu be jZM9kRSY5RQ Signage Display ...

Страница 4: ...I IN connect to video sources such as cable TV DVD players etc Audio Out connect to external sound systems Connect to a USB mouse for configuration or Connect to a touch panel LCD screen for a Kiosk How to Video Device Installation Setup at https youtu be jZM9kRSY5RQ Signage Display HDMI RS232 ...

Страница 5: ...u may upgrade to the latest version for new features and improved performance Configuration Buttons How to Video Device Settings at https youtu be eEf377m6Ock Network IP address After being unboxed the device is running in WiFi hotspot mode ...

Страница 6: ...ontent refresh and device management can be done over network Standard alone mode the device is running by itself without any network connection and the content is refreshed manually using a microSD card Content refresh using a microSD card Plug in an HDMI cable Your organization s WiFi or LAN Content refresh over network ...

Страница 9: ...eate a new playlist 1 2 3 1 2 Enter the IP address of your NovoDS NovoDS4K device Click to connect to your NovoDS NovoDS4K device Click to upload your playlist and play it 3 How to Video How to create a playlist using NovoDS software at https youtu be RcKbqJ3tut0 Create Preview ...

Страница 10: ...re to my NovoDS NovoDS4K device Suggestion The first step is run ping command to test the network connection between your PC MAC and your NovoDS NovoDS4K device Ping succeeds Ping fails The next step is to make sure your NovoDS NovoDS4K device and the PC MAC are on the same network ...

Страница 12: ...rly Suggestion When you launch NovoDS Studio software the very first time Windows sometimes prompts a Security Alert as shown on the right In this case please allow novods exe to communicate on all these networks Domain Private Public Click Allow access to close this window Troubleshoot Connection Issues 3 Note MAC OS pops up similar Security Alert message ...

Страница 13: ...es not matter You can go to Control panel System security Windows Firewall Allow a program through Windows Firewall to change this setting Find NovoDS application from the list and allow it to communicate on all these networks Domain Private Public Troubleshoot Connection Issues 3 ...

Страница 14: ...er Manual and Software Download http novods vivitekusa com Product Video Clips in YouTube https www youtube com user VivitekUSA Contact us Customer Service Team Support 1 855 VVK BEST 1 855 885 2378 Email to info us vivitekcorp com ...

Страница 15: ...Vivid Color Vivid Life ...