15
TROUBLESHOOTING
This section includes a list of error messages and frequently asked questions
for problems you may encounter with your blood pressure monitor. If the
products not operating as you think it should, check here before arranging
for servicing.
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No power
Low
batteries
Error
message
Display will not
light up.
Batteries are exhausted.
Replace with new batteries
Insert the batteries
correctly
Replace with new batteries
Batteries are inserted
incorrectly.
Display is dim or
show
Batteries are low.
Refasten the cuff and then
measure again.
E 3 shows
The pressure of the
cuff is excess.
Relax for a moment
and then measure again.
E10 or E11
shows
E20 shows
The measurement
process does not detect
the pulse signal.
Loosen the clothing on the
arm and then measure
again
EExx,shows on
the display.
A calibration error
occurred (XX can be
some numeric
characters,such as 01,
02 and so on .
Retake the measurement.
If the problem persists,
contact the retailer or our
customer service
department for further
assistance.Refer to the
warranty for contact
information and return
instructions.
E21 shows
The treatment of the
measurement failed.
Relax for a moment and
then measure again.
AC adaptor is inserted
incorrectly.
Insert the AC adaptor
tightly
Readjust the cuff ,not too
loose or too tight and then
measure again.
The monitor detected
motion,talking or the
pluse is too poor
while measuring.
Relax for a
moment and then
measure again.
E 1 shows
E 2 shows
The cuff is not secure.
The cuff is very tight.
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