ENG
VIVAX
35
Other Information
Troubleshooting
If the TV does not operate as usual or appears to be faulty please read carefully this section.
Many operational issues can be resolved by users.
It is also advisable to unplug the TV from the AC socket on the wall for 60 seconds or more,
then reconnect and start again. This simple procedure helps in restoring stable conditions
for electric circuits and firmware of the unit.
Please contact Manufacturer Customer Care if the problem is unresolved or you have other
concerns.
SYMPTOMS POSSIBLE
SOLUTIONS
No sound or picture.
• Check if the power cord is plugged into a powered
AC outlet.
• A power switch on the right side bottom edge of
the front panel must be turned on. Press the
[POWER] button in the remote control to activate
the unit from Standby.
• Check to see if LED light is either red or blue. If
illuminated, power to TV is OK.
I have connected an
external source to my TV
and I get no picture and/or
sound.
• Check for the correct output connection on the
external source and for the correct input
connection on the TV.
• Make sure you have made the correct selection
for the input mode for the incoming signal.
When I turn On my
television, there is a few
second delay before the
picture appears. Is this
normal?
• Yes, this is normal. That is the TV searching for
previous setting information and initializing the TV.
Picture is normal, but no
sound.
• Check the volume settings.
• Check if Mute mode is set "on".
Sound but no picture or
black and white picture.
• If black and white picture first unplug TV from AC
outlet and re-plug after 60 seconds.
• Check that the Colour is set to 50 or higher.
• Try different TV channels.
Sound and picture distorted
or appear wavy.
• An electrical appliance may be affecting TV set.
Turn off any appliances, if interference goes away,
move appliance farther away from TV.
• Insert the power plug of the TV set into another
power outlet.
Sound and picture is blurry
or cuts out momentarily.
• If using an external antenna, check the direction,
position and connection of the antenna.
• Adjust the direction of your antenna or reset or
fine tune the channel.
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